Performance diesel work turned a dream into reality for Wade and Angela Boyd, owners of Diesel Day Dreams. However after seven years, general repair makes up the majority of sales.
Northglenn, Colo.—When Wade Boyd talks about making diesel pickup trucks go faster, his eyes light up just like his customers’ tires.
Mike Teeman, Galpin wholesale parts department manager, says he is fortunate to have the best team in the parts business, from the warehouse and call center reps to his outside sales reps so one salesperson can take care of all of one customer’s needs.
Van Nuys, Calif.—Galpin Motors, in North Hills, honored by Ford as the No.
Clockwise, from top left: Parts Countermen Rich Werner and Mike Kelly, and Parts Manager Kent Carrillo and Counterman Frank Mirabella handle both retail and wholesale efforts at Serramonte Ford.
Colma, Calif.—By selling 45-60 remanufactured powertrain units every month, Serramonte Ford is ranked third in the entire country for Ford transmission and engine sales, said Parts Manager Kent Carrillo, who is a 39-year veteran in charge of a $1,
Bob Frayer, of NSF International, says his organization may begin certifying non-OEM core supports.
Atlanta—Bob Frayer, of NSF International, told non-OEM parts distributors at the recent Automotive Body Parts Association (ABPA) convention that his organization may begin certifying non-OEM core supports.
Drivelines NW Owner David Lee shows some of a day’s driveshafts serviced at the Everett headquarters. A built-in redundancy in each shop ensures quality work and better-than-OE specs, he says.
Everett, Wash.—Drivelines NW (DLNW) celebrates its 45th anniversary in business this year and continues to be a major player in the Northwest market for driveshaft services that include building new units, providing R&R service, and supplying
The no-fault core policy is just one benefit of buying genuine Mopar powertrain products, says New Century Dodge Parts Director Keith Scheidt (left) and Wholesale Parts Manager Dave Gibson.
Lenexa, Kan.—Automotive care shops can quickly give cars and light trucks a new lease on life with the ready availability of replacement engines and transmissions.
Performance diesel work turned a dream into reality for Wade and Angela Boyd, owners of Diesel Day Dreams. However after seven years, general repair makes up the majority of sales.
Mike Teeman, Galpin wholesale parts department manager, says he is fortunate to have the best team in the parts business, from the warehouse and call center reps to his outside sales reps so one salesperson can take care of all of one customer’s needs.
Amy Redfield began in the family business as a teen in the detail department before returning several years later to learn the ropes from her father, Greg, seen with their new 3,000-square-foot detail center.
Clockwise, from top left: Parts Countermen Rich Werner and Mike Kelly, and Parts Manager Kent Carrillo and Counterman Frank Mirabella handle both retail and wholesale efforts at Serramonte Ford.
Bob Frayer, of NSF International, says his organization may begin certifying non-OEM core supports.
Drivelines NW Owner David Lee shows some of a day’s driveshafts serviced at the Everett headquarters. A built-in redundancy in each shop ensures quality work and better-than-OE specs, he says.
The no-fault core policy is just one benefit of buying genuine Mopar powertrain products, says New Century Dodge Parts Director Keith Scheidt (left) and Wholesale Parts Manager Dave Gibson.
Drivelines NW Owner David Lee shows some of a day’s driveshafts serviced at the Everett headquarters. A built-in redundancy in each shop ensures quality work and better-than-OE specs, he says.
Everett, Wash.—Drivelines NW (DLNW) celebrates its 45th anniversary in business this year and continues to be a major player in the Northwest market for driveshaft services that include building new units, providing R&R service, and supplying a wide variety of driveline parts, said second-...
Mike Teeman, Galpin wholesale parts department manager, says he is fortunate to have the best team in the parts business, from the warehouse and call center reps to his outside sales reps so one salesperson can take care of all of one customer’s needs.
Van Nuys, Calif.—Galpin Motors, in North Hills, honored by Ford as the No. 1 volume car and truck dealer in the world for decades, has expanded its brand family over the years to include Lincoln, Honda, Mazda, Subaru, Jaguar, Aston Martin, Lotus, Volvo, Volkswagen and Kia, plus Galpin Auto Sports (...
Stephen Bell has added a second 7,600-square-foot building to his shop Classic Investments, which has a showroom and dedicated paint and body department.
Englewood, Colo.—When the paint job is the first thing the customer sees after a restoration, it’s critical to get it done correctly, says Stephen Bell, owner of Classic Investments, a shop specializing in the sales, restoration, and service of Italian, German, and British vintage cars. It’s not...
The no-fault core policy is just one benefit of buying genuine Mopar powertrain products, says New Century Dodge Parts Director Keith Scheidt (left) and Wholesale Parts Manager Dave Gibson.
Lenexa, Kan.—Automotive care shops can quickly give cars and light trucks a new lease on life with the ready availability of replacement engines and transmissions. But they’re not all created equal, and genuine Mopar powertrain products can provide a number of benefits to retail and fleet customers...
Performance diesel work turned a dream into reality for Wade and Angela Boyd, owners of Diesel Day Dreams. However after seven years, general repair makes up the majority of sales.
Northglenn, Colo.—When Wade Boyd talks about making diesel pickup trucks go faster, his eyes light up just like his customers’ tires. Enthusiasm for modifying his own Duramax-powered Chevy let him exit the mortgage industry years ago, and embark on a journey down the diesel performance road,...
Clockwise, from top left: Parts Countermen Rich Werner and Mike Kelly, and Parts Manager Kent Carrillo and Counterman Frank Mirabella handle both retail and wholesale efforts at Serramonte Ford.
Colma, Calif.—By selling 45-60 remanufactured powertrain units every month, Serramonte Ford is ranked third in the entire country for Ford transmission and engine sales, said Parts Manager Kent Carrillo, who is a 39-year veteran in charge of a $1,000,000 inventory in mechanical and collision parts...
Amy Redfield began in the family business as a teen in the detail department before returning several years later to learn the ropes from her father, Greg, seen with their new 3,000-square-foot detail center.
Festus, Mo. — At the tender age of 18, Greg Redfield, owner of Redfield Collision Center, with locations in Festus and Farmington, Mo., had his sights set on owning and running a collision repair business, realizing that goal only three years later. Now, 41 years down the road, the “school of hard...
From left: Customer Service Representative Dao Nguyen, Vice President of Operations Jason Cocco and Estimator John Alcantara assist in moving more than 100 vehicles through TGIF a month.
Fremont Calif.—Staying ahead of the curve is not an easy job in the collision repair industry right now, with technology changing literally overnight, said Kathy Mello, owner of TGIF Body Shop. Then, when shops try to balance relationships with multiple insurers, find and retain skilled...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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