Fresno, Calif.—Medco differentiates its PBE supply and mechanical tool and equipment distribution company with market knowledge, value-added services and on-time delivery, said Todd D’Angelo, vice president U.S.
Owner/GM Julio Castillo is always looking for better tools, equipment and repair techniques to fix approximately 70 cars monthly.
San Francisco—A skilled musician who once had a popular Bay Area salsa band, Julio Castillo plays all the right chords as the owner of Emerald City Auto Body in San Francisco.
Ron Doerr says he’s willing to sacrifice growth to maintain quality and customer service.
Eugene, Ore.—When Ron Doerr began running radio and television advertising for M & G Collision Specialists about two years ago, he emphasized a couple things that he thinks sets his shop apart from much of its competition: local family ownersh
ExperTec Shop Manager Gary Frahm (left) and owner Roy Daneshavske recently expanded into Costa Mesa.
Huntington Beach, Calif.— There’s a twinkle in Roy Daneshavske’s eye when he talks about the future growth of his business. 
With the aid of his wife, Kim, who manages the office, Troyz Auto Body Owner Troy Spenard runs most aspects of the shop, from estimating to structural repair, bodywork, and painting, typically working on three or four jobs at a time.
Warrenton, Mo.—Even though large, high-production, DRP-driven MSO shops are the trend, industry experts acknowledge there is a place for other successful business models.
Guy Bargnes recently oversaw his first CIC as chairman, a meeting held in Palm Springs, Calif.
Palm Springs, Calif.—The Collision Industry Conference (CIC) tackled a variety of topics at its biennial planning meeting in January, held in Palm Springs, Calif., with a new chairman and new committee plans.
Mark Martin has long found value in learning from business trainers and consultants as well as other successful shop owners.
Ankeny, Iowa—If there’s one thing that stands out most in talking to Mark Martin about his business, Ankeny Autobody1, it’s the degree to which Martin has sought out business ideas and inspiration from outside the walls of his 15,000-square-foot s
Owner/GM Julio Castillo is always looking for better tools, equipment and repair techniques to fix approximately 70 cars monthly.
Ron Doerr says he’s willing to sacrifice growth to maintain quality and customer service.
ExperTec Shop Manager Gary Frahm (left) and owner Roy Daneshavske recently expanded into Costa Mesa.
With the aid of his wife, Kim, who manages the office, Troyz Auto Body Owner Troy Spenard runs most aspects of the shop, from estimating to structural repair, bodywork, and painting, typically working on three or four jobs at a time.
Guy Bargnes recently oversaw his first CIC as chairman, a meeting held in Palm Springs, Calif.
Mark Martin has long found value in learning from business trainers and consultants as well as other successful shop owners.
Rob Grieve has built a reputation for collision repair excellence at Nylund’s Collision Center by catering to customers, not insurance companies. He and his wife, Carol Grieve, relocated their shop on Jan. 1.
Englewood, Colo.—Most mornings the smell of bacon and pancakes permeate the customer greeting area of Nylund’s Collision Center. Preparing breakfast for customers, and shop personnel, is one of the many ways owners Rob and Carol Grieve say they’re able to differentiate themselves from the...
CARDONE Marketing Director Raquel Wenger says the demand for aftermarket turbo chargers has grown 18 percent.
Philadelphia—As the industry turned its page to a new year, CARDONE Industries has refocused its identity from primarily being a remanufacturer to a broader vision as a leading replacement parts solutions provider. It is also concentrating on newer vehicle technology and providing high-tech...
CarCare.org has a “test-drive” video that shows various sizes of Car Care events and shop owners explaining how they planned and executed their events.
Bethesda, Md.—The upcoming April National Car Care Month is an opportunity for shops to promote vehicle maintenance, safety and their businesses at the same time, and the Car Care Council is ready to assist shops in hosting the events. “It’s a win-win for everybody,” said Rich White, executive...
Owner/GM Julio Castillo is always looking for better tools, equipment and repair techniques to fix approximately 70 cars monthly.
San Francisco—A skilled musician who once had a popular Bay Area salsa band, Julio Castillo plays all the right chords as the owner of Emerald City Auto Body in San Francisco. A 45-year veteran of the collision repair industry, Castillo opened his doors in 1972 with his partner, Bruce Davis, and no...
Bill Filley (left) receives the Outstanding Member of the Year Award from Brian Smith, chairman of the board of ASA Northwest.
Leavenworth, Wash.—ASA Northwest (ASA-NW) held its Semi-Annual Winter Retreat & Management Conference, Jan. 19-22, in this Bavarian village that offered plentiful snow. The event drew some 140 attendees from the Northwest region to enjoy wintery outdoor activities, business meetings, roundtable...
Fresno, Calif.—Medco differentiates its PBE supply and mechanical tool and equipment distribution company with market knowledge, value-added services and on-time delivery, said Todd D’Angelo, vice president U.S. sales for the PBE division, serving traditional jobbers, auto parts stores, and mobile...
Steffen Niemietz, application technology expert for Liqui Moly, says an automatic transmission flushing machine is highly recommended by vehicle manufacturers. (Photo by Brandy Simmons)
Ulm, Germany—As improved engineering, machining of parts and tighter tolerances of vehicle manufacturing intensifies, the aftermarket service and repair industry is increasingly focusing more on maintenance and service schedules, rather than repair. One growing opportunity and profit center for...
“With BG EPR, we can ensure that debris does not accumulate deposits,” BG Products’ Technical Service Manager Mike Belluomo says, while “BG MOA vastly increases the oxidation stability of the oil so that it does not deteriorate under high heat and stress.”
Wichita, Kan.—As vehicle complexities increase, consumer education is one of the greatest challenges to aftermarket businesses, said BG Products’ Technical Service Manager Mike Belluomo. “New technologies present tremendous advantages, yet they possess lesser-known intrinsic weaknesses affecting...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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