From left: Johnny Kotik, “Big John” Kotik and Steven Kotik run the show at International Auto Body & Paint and will soon be opening a second location in San Mateo.
San Bruno, Calif.—With plans to expand, brothers Steven and Johnny Kotik at International Auto Body & Paint are continually refining their processes and customer service while pursuing the types of training, products and equipment they need to
Multi-shop owner and Innova’s director of Telematics Jim Dykstra says the aftermarket can capitalize on remote vehicle data access.
San Diego—Multi-shop owner Jim Dykstra entered the telematics arena five years ago because he determined the technology was “going to be a driver or a stumbling block” for his business.
Rachel and Hank Quisenberry have experienced better-than-expected results at their Interstate Batteries distribution business in Denver. The couple purchased distribution rights three years ago.
Commerce City, Colo.—When Hank and Rachel Quisenberry were looking for a new business opportunity, the search was brief.
Weaver’s Auto Center Manager Chris Norris (left) and Owner Tony Adams say that it is essential to perform scans on every repair and to educate insurers why they’re needed.
Shawnee, Kan.—Just as a technician can no longer approach a repair without first consulting OEM repair information to see what type of steel it is or how the OEM recommends sectioning it, every vehicle must now be scanned, regardless of how minor
The office staff including (from left), Gabby Quezada, customer service rep; Danny Reyes, front estimator, Sandy Panduro, co-owner; and Daniel Panduro, president of operations and co-owner; are proud of the shop’s five star rating earned over nearly 30 years.
Sun Valley, Calif.—Sun Valley is one of the most densely populated cities in the San Fernando Valley, with more than 100,000 people.
Owner Doug Greenfield is installing a new software system that will allow each technician to have a laptop and enter data for service advisors to track job progress.
Kent, Wash.—When Kent Performance Auto Center was founded in 2008, Co-owner and general manager Doug Greenfield said he never imagined that almost 10 years later the business would be what it is today.
Owner John Jorgensen learns as much as he can about under-warranty vehicles so he is step ahead in diagnosing them when they eventually enter his bays.
Fremont, Calif.—By searching out as much information as he possibly can about automotive diagnostics and learning about the newer vehicles to try and stay ahead of the curve, John Jorgensen, the owner of The Shop Quality Auto Service, is diligent
From left: Johnny Kotik, “Big John” Kotik and Steven Kotik run the show at International Auto Body & Paint and will soon be opening a second location in San Mateo.
Multi-shop owner and Innova’s director of Telematics Jim Dykstra says the aftermarket can capitalize on remote vehicle data access.
Rachel and Hank Quisenberry have experienced better-than-expected results at their Interstate Batteries distribution business in Denver. The couple purchased distribution rights three years ago.
Weaver’s Auto Center Manager Chris Norris (left) and Owner Tony Adams say that it is essential to perform scans on every repair and to educate insurers why they’re needed.
The office staff including (from left), Gabby Quezada, customer service rep; Danny Reyes, front estimator, Sandy Panduro, co-owner; and Daniel Panduro, president of operations and co-owner; are proud of the shop’s five star rating earned over nearly 30 years.
Owner Doug Greenfield is installing a new software system that will allow each technician to have a laptop and enter data for service advisors to track job progress.
Owner John Jorgensen learns as much as he can about under-warranty vehicles so he is step ahead in diagnosing them when they eventually enter his bays.
“Shops and insurance companies are all learning about this together. It’s an opportunistic time for all of us,” says Dan Stander, Fix Auto Highlands Ranch.
Littleton, Colo.—Vehicle pre- and post-scans are becoming increasingly recommended, if not required, by OEMs as documented in their numerous position statements released throughout the year and last. Shops have either embraced the process, have only just begun to dip their toes into the diagnostic...
To illustrate how vehicle technology has advanced in regard to modules, Dorman Product’s Chris Blalock compared the network schematics of a 2000 Chevy Tahoe and a 2015 model year, which feature nine modules and 70 modules, respectively.
San Diego—As a developer of software-driven aftermarket parts, Chris Blalock says that today’s vehicles are similar to supercomputers, manufactured with cutting-edge technology incorporated into complex components that offer various functions and features. From an aftermarket perspective, however,...
Multi-shop owner and Innova’s director of Telematics Jim Dykstra says the aftermarket can capitalize on remote vehicle data access.
San Diego—Multi-shop owner Jim Dykstra entered the telematics arena five years ago because he determined the technology was “going to be a driver or a stumbling block” for his business. He is now also the director of Telematics at Innova Telematics Solutions. “Shops live and die by vehicle data,...
Lou Fusz Chrysler Dodge Jeep General Manager Mark Mercer (left) and Service Manager Brad Hubbard stand in front of a Jeep Wrangler inside their showroom that showcases some of the available customizations for customers to choose from.
O’Fallon, Mo.— “It’s a Jeep thing” and Lou Fusz Chrysler Dodge Jeep understands good and well what it means to embrace a growing market for the off-road product. General Manager Mark Mercer and Service Manager Brad Hubbard say they are about to take the dealership to the next level. Opening in...
Brian Kietzmann, who owns and operates Xtreme Truck & Auto with his wife, Lindsay, has grown his accessories business with the move to a spacious, high-traffic location, the former Weinberg Dodge.
Grandview, Mo.—A little more than a year after its move to a location with abundant drive-by traffic, business is booming for Xtreme Truck & Auto, with much of the additional volume coming from sales and installation of accessories. “We have a lot more retail traffic at our new location,” said...
This 2017 Volvo XC60 Hybrid will be joined by a full fleet of hybrid and all-electric vehicles beginning in 2019.
All electric. Volvo recently announced it will start its efforts in 2019 to become an all-electric fleet by 2025. Beginning in 2019, every Volvo launched will have an electric motor, and between 2019 and 2021 the automaker will debut five all-electric vehicles, three from Volvo and two from...
From left: Mark Olson moderates a panel including Terry Fortner, LKQ; Jake Rodenroth, Collision Diagnostic Services; Vincent Claudio, Gerber Collision & Glass; and Jason Macco, General Motors, on how ADAS may affect salvage and aftermarket parts.
Chicago — As vehicles grow ever more complex, what used to be a simple repair, including a simple mirror or taillight replacement, can now affect advanced driver-assistance (ADAS) systems. Collision repairers must understand and learn about those systems and take nothing for granted. That was the...
Glen Eaton (left), product manager for Drew Technologies, explains the RAP Kit capabilities at a recent trade show. “We’re giving shops more control because now they know they can perform J2534 programming in-house,” he says.
Ann Arbor, Mich.—As Right to Repair legislation progresses with model 2018 vehicles this summer, the memorandum of understanding dictates that OEMs keep their software in a cloud, available to download to a generic computer on a subscription basis, allowing for a standard J2534 interface to...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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