Owner Patrick Martindale (l.) and his son, Manager Ken Martindale, run the show at Custom Truck in Redwood City.
Redwood City, Calif.--A third-generation company with 13 locations accessorizing trucks in Washington, Nevada, Idaho and California since 1986, Custom Truck is a business that is always evolving, according to Patrick Martindale, the owner
Owner Norm Huletz Jr. says pricing estimates for electrical work can be difficult depending on an issue’s complexity.
Seattle-Not many automotive businesses survive eight decades as a family-operated repair facility, but Huletz Electric Co.
North Hollywood Auto Repair owner Jack Scrafield (l.) and Service Advisor Dan Brown believe helping a customer understand a problem is as important as the solution.
North Hollywood, Calif.—Having been in business for nearly 80 years, North Hollywood Auto Repair is clearly doing something right. Current owner Jack Scrafield hasn’t been around quite that long. He’s only owned the place since 2002.
Bob Jasper (r.), owner of the new All Seasons 4x4 & Auto Repair, leveraged industry experience and a social-media marketing plan created by Cory Sellers (l.) and Blake Saffell of Three92media.
Broomfield, Colo.—If a picture’s worth a thousand words, then a video is surely worth much more.
Dave McKahan (l.), owner of Dave’s Foreign Car Repair, and Service Manager Roger Blevins, are known for solving problems in European and Japanese makes.
Parkville, Mo.— There’s never been a better time to be in the automotive repair business, said Dave McKahan, who established Dave’s Foreign Car Repair as a specialist in Japanese and European makes 35 years ago.
Owner Scott Carline lives the off-road lifestyle when he is not behind the scenes at Axleboy Automotive. The business that started in 2004 has seen a recent change in the type of customer looking for Jeep customizations.
St. Peters, Mo.—Scott Carline, owner of Axleboy Automotive, has been in or around Jeeps for a long time.
Owner Patrick Martindale (l.) and his son, Manager Ken Martindale, run the show at Custom Truck in Redwood City.
Owner Norm Huletz Jr. says pricing estimates for electrical work can be difficult depending on an issue’s complexity.
North Hollywood Auto Repair owner Jack Scrafield (l.) and Service Advisor Dan Brown believe helping a customer understand a problem is as important as the solution.
Bob Jasper (r.), owner of the new All Seasons 4x4 & Auto Repair, leveraged industry experience and a social-media marketing plan created by Cory Sellers (l.) and Blake Saffell of Three92media.
Dave McKahan (l.), owner of Dave’s Foreign Car Repair, and Service Manager Roger Blevins, are known for solving problems in European and Japanese makes.
Owner Scott Carline lives the off-road lifestyle when he is not behind the scenes at Axleboy Automotive. The business that started in 2004 has seen a recent change in the type of customer looking for Jeep customizations.
From left, are Jim Savas, vice president and general manager from UBM Automotive, Michael Johannes, brand manager Automechanika, Dan Risley, ASA president, and Dennis Smith, president/CEO, Messe Frankfurt North America.
Santa Monica, Calif.—Automechanika Chicago, a U.S. trade show dedicated to technical and management-related training for automotive collision and service repair shops, along with NACE (the International Autobody Congress & Exposition), a 30-plus year-old event for the U.S. collision repair...
How would you like to join Mitchell 1 in Las Vegas for the AAPEX and SEMA shows? The Mitchell 1 “Fabulous Las Vegas Sweepstakes” will award an all-expense paid trip for two to attend this year’s Automotive Aftermarket Industry Week (AAIW) events, including the Automotive Aftermarket Products Expo (...
Training, training, training For decades, voices within the industry called for more training. There is now plenty of training.  The creation and development of training programs in this industry is remarkable. We encourage all to participate and benefit from continued training. Manufacturers,...
Innova’s database of repair-based diagnostic information is the foundation of the Innova telematics program, Mike Fitzgerald says.
Irvine, Calif.—Innova Electrics Corporation is dialing further into telematics with its recent acquisition of Aftermarket Telematics Technologies (ATT) and its Vehimatics technology. Coupled with the Innova Fleet Management System, the company is tuning the aftermarket into telematic opportunities...
Owner Patrick Martindale (l.) and his son, Manager Ken Martindale, run the show at Custom Truck in Redwood City.
Redwood City, Calif.--A third-generation company with 13 locations accessorizing trucks in Washington, Nevada, Idaho and California since 1986, Custom Truck is a business that is always evolving, according to Patrick Martindale, the owner of two Custom Truck locations in Northern California.   In...
Larry Townsend is proud to keep his crew updated with all of the latest diagnostic tools available to them.
San Jose, Calif.—Larry Townsend, 67, has been repairing cars at Townsend’s Automotive Repair since 1989, back when automotive diagnostics were in their early years. But, by proactively pursuing as much training and education as he and his small crew can absorb, this shop has built a strong...
Irvine, Calif.—Aside from the new division, Fitzgerald said Innova has also updated its diagnostic tools line with color screens to provide more functionality. In addition, it is working on further tool enhancements to be introduced in early 2017, including tools with larger screens that are easier...
Polyvance's 6146 Bumper Pliers Kit includes pliers and dies to restore nearly all of the bumper slot tabs in use.
Bumper Pliers Kit makes repairs easier Rainsville, Ala.—Polyvance’s 6146 Bumper Pliers Kit makes it easier for technicians to repair the rectangular “slot tab” holes often found on bumper covers. Slot tabs can be repaired using the nitrogen plastic welder, but without the aid of the Bumper Pliers...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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