From left: Medved Wholesale Representative Kenyatta Algee, Parts Consultant Luke Warlick, Parts Manager Burt Hansen, and Mitchell Divin, parts shipping and receiving, stand in the newly reallocated parts department at Medved Autoplex South in Castle Rock.
Castle Rock, Colo.—The bees are buzzing at Medved Autoplex South, marking the steady rhythm of a year-long operational overhaul meant to support increased parts-department revenue.
Dustin Caldwell says that over a number of years, his shop has developed and refined a lean production team system.
Eugene, Ore.—During more than a dozen years as a collision repair shop owner, Dustin Caldwell sometimes found his enthusiasm for the business waning.
Mike Anderson of Collision Advice says he’s now comparing shops’ backlog of work in different regions of the country over time. Manheim Consulting’s used vehicle value mix shows prices have been relatively high and stable, which helps reduce total losses for collision repairers.
Many of the key “vital signs” indicating the “health” of the collision repair industry appear positive as the middle of the year approaches.
Kurtis Barks, CEO of Complete Auto Body, says his company’s  customer service-oriented culture wins over customers from big consolidator shops.
Hazelwood, Mo. — When a large consolidator set up shop in town a few years ago, Kurtis Barks, CEO of Complete Auto Body & Repair, was understandably concerned how it would affect his business.
“ADAS is right in our crosshairs because it’s happening right now. There’s a lot of great opportunity for the service industry,” says SEMA’s John Waraniak (left), who is joined by MEMA’s Brian Daugherty (center) and ZF’s Tim Corcoran.
Chicago—The automotive industry is facing the most radical changes in its history, and the aftermarket — from parts suppliers to installers — needs to take note and prepare, or become obsolete, according to a recent panel discussion, “Insider’s Vi
Owner Phil Weaver at Image Autobody is the second-generation owner of a 24-year-old shop.
South San Francisco, Calif.—Phil Weaver Jr., the owner of Image Autobody, knows what he is talking about when he discusses automotive paint and the best techniques for applying it.
Manager Keenan Gilbert says Jessup Auto Plaza is investing in a number of equipment upgrades to its body shop.
Cathedral City, Calif.—Keenan Gilbert said the Jessup Auto Plaza dealership’s emphasis on becoming a one-stop location for all of its customers’ automotive needs is serving him well as body shop manager.
From left: Medved Wholesale Representative Kenyatta Algee, Parts Consultant Luke Warlick, Parts Manager Burt Hansen, and Mitchell Divin, parts shipping and receiving, stand in the newly reallocated parts department at Medved Autoplex South in Castle Rock.
Dustin Caldwell says that over a number of years, his shop has developed and refined a lean production team system.
Mike Anderson of Collision Advice says he’s now comparing shops’ backlog of work in different regions of the country over time. Manheim Consulting’s used vehicle value mix shows prices have been relatively high and stable, which helps reduce total losses for collision repairers.
Kurtis Barks, CEO of Complete Auto Body, says his company’s  customer service-oriented culture wins over customers from big consolidator shops.
“ADAS is right in our crosshairs because it’s happening right now. There’s a lot of great opportunity for the service industry,” says SEMA’s John Waraniak (left), who is joined by MEMA’s Brian Daugherty (center) and ZF’s Tim Corcoran.
Owner Phil Weaver at Image Autobody is the second-generation owner of a 24-year-old shop.
Manager Keenan Gilbert says Jessup Auto Plaza is investing in a number of equipment upgrades to its body shop.
Parts Manager Butch Geringer says everybody benefits from the online parts ordering program, from the manufacturer down to the vehicle owner.
St. Louis, Mo.—Current and prospective commercial account holders with Lou Fusz Buick GMC can take advantage of two programs, MARS and RAP, being offered by the dealership, both of which have been introduced within the last year. Parts Manager Butch Geringer said he is excited to get the word out....
Bill Hatfield (left), third-generation owner of Hatfield Buick GMC, Michael Madrid, parts manager, and Henry Adame, director of service and body shop manager, are proud of the dealership’s 100-plus year history of customer service.
Redlands, Calif.—Not many dealerships can say they have been voted “Best New Car” or “Best New Truck Dealer” in the whole county; especially if the county is San Bernardino, the largest in the U.S. with an area of 20,105 square miles. Yet, that’s exactly what family-owned Hatfield Buick GMC, which...
Parts Manager Scott Eney (left) and Wholesale Specialist Matt Allen say partnering with Wholesale Leaders allowed Roy Robinson Subaru to instantly expand its footprint.
Marysville, Wash.—The Roy Robinson name has been a fixture in the Marysville community for decades, as Robinson established his Chevrolet dealership in 1958, an RV center in 1975, followed by a Subaru store in 1983, said Scott Eney, parts manager, who joined the store in May 2014 after 26 years at...
First-time business owners Lee and Vanessa Acree say a veteran staff, culture of teamwork and thorough estimating efficiently drive vehicles through their shop.
Evergreen, Colo.—Body technician Lee Acree was finishing a job at Morse Evergreen Auto Body in November 2015, when the owner, Tony Perry, walked through the shop, getting ready to lock up for the day. A casual conversation began. It soon took a turn, unexpectedly for both. “He happened to mention...
Service Manager Chris Elleman focuses on customer service to keep CSI scores high at Fenton Nissan of Legends.
Kansas City, Kan. — Today’s consumer is evermore time-conscious and harder to please. With high customer service index (CSI) performance tied to car allocations and bonuses paid to the dealership by the manufacturer, dealerships are using technology to improve efficiency and provide a smooth, worry...
There’s a carrot and stick approach in play with the Trump Administration, and perhaps there’s more stick being used, says Ann Wilson, MEMA senior vice president of government affairs.
Chicago—For the first time in her 30 years of being in the Capitol, Ann Wilson heard something she never had before. “A senior White House staffer looked me in the eye and told me, ‘Your reality of how you’re organized with parts coming into this country will change and your industry needs to find...
As part of an annual service, a technician from a booth distributor can check airflow in the loaded booth to ensure it is properly balanced, which can result in cleaner paint jobs.
Osseo, Wis.—A properly operating paint booth means more jobs delivered on time – and with fewer headaches for production and management staff. And yet, many shops fail to keep their paint booths properly maintained, often costing them productivity and increased repair costs, said Brandon Lowder,...
Tysons, Va.—NADA Chief Economist Steven Szakaly and NADA Chairman Mark Scarpelli recently shared their insights on the overall economyand provided NADA’s sales forecast for new cars and light trucks following the first quarter. In addition to new car sales, they said dealerships are concentrating...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

Comment Here