Torrance, Calif.--SPX Service Solutions and Identifix recently announced a partnership in which Identifix will use its established Direct-Hit information service, its existing intellectual property portfolio, and its relationship with SPX Service Solutions to develop a high-value, Web-based, information resource featuring online and hotline diagnostic and repair information for Pegisys users.
OTC Direct-Hit Technician, powered by Identifix, serves to extend the new Pegisys scan tools' diagnostic capabilities by offering technicians at the fender access to Identifix's extensive experience–based diagnostic information data that enables technicians to diagnose and repair vehicles more efficiently.
"OTC Direct-Hit Technician can be accessed directly from the new Pegisys tool via a hot link highlighted on the tool's touch screen," said Ed Lipscomb, OTC senior product manager of diagnostic systems. "Automotive technicians seeking assistance in diagnosing vehicle repair problems can now seamlessly access OTC Direct-Hit Technician directly from the tool.
"This capability marks a major breakthrough in diagnostic efficiency and provides an opportunity for a quantum leap in the technician's productivity," Lipscomb said.
Direct-Hit delivers more than 100,000 confirmed fixes and adds approximately 6,000 new symptoms, associated short-cut tests, and fixes to the database each month.
Combined with Direct-Hit's database and Identifix's on-site library of factory vehicle service information, Identifix plays an integral role in helping technicians increase service bay productivity.

Pegisys also provides wireless connectivity to PCs and to the Internet, giving technicians more freedom to work productively.
"OTC Direct-Hit Technician is a specialized diagnostic edition of the popular Identifix Direct-Hit information service, currently used by more than 16,000 shops," said Jeff Sweet, president of Identifix.
"Direct-Hit Technician enables technicians to find fixes faster by offering valuable automotive information databases captured from more than 3.5 million repair hotline calls and authored by Identifix's 45 ASE-certified Master Technicians," Sweet said.
In addition to the extensive database, Direct-Hit Technician will provide Pegisys users with access to most of the Identifix technical resources, including:
• Experience Based Diagnostic Information: repair-tracs, hotline archives, posted fixes, NHTSA recalls, factory TSBs, OBD-II code data, and Identifix articles
• Repair Information: wiring diagram groups, component locations, and specifications.
"The SPX and Identifix partnership is unique in the aftermarket and represents the forward thinking that went into creating the open architecture approach in the new Pegisys tool," Sweet said.
"As the amount of diagnostic and repair- related information continues to grow, it will not be possible to provide enough storage memory on a diagnostic tool," he said. "The Internet is the only place where this information can be easily stored and quickly accessed.
"Our partnership with SPX allows both companies to leverage the power of the Internet to provide the technician with a high-speed, always-current solution to their diagnostic information needs."





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