Newport Beach, Calif.--VeriFacts Automotive officials have thanked the Chrysler Corp. for its responsiveness to a collision repair shop’s dilemma in how to fix a vehicle that didn’t have published rear-sectioning procedures for the required repair.
Chrysler’s rapid response, and its development of a smart repair procedure, enabled the shop to properly repair the vehicle rather than write it off as a total loss, VeriFacts said.
VeriFacts said the collaboration between the collision repair center, Ramona Auto Body in Hemet, Calif., and Chrysler provided a win situation for all parties involved, the vehicle owner, the shop, the insurer (Allstate), and the OEM (Chrysler).
Gabe Naranjo, co-owner and manager of Ramona Auto Body, was preparing the repair blueprint for a 2007 Chrysler 300C that had suffered significant rear body and structural damage.
“We looked for sectioning procedures on the Chrysler Web site,” Naranjo said. “Otherwise we were going to have to replace the left rear quarter panel, inner and outer wheelhouse, rear center floor, and cross members.
“Without sectioning procedures, we were facing a very intrusive and costly repair that was going to total the vehicle,” he said. “We were unable to find sectioning procedures for this vehicle, so I contacted our VeriFacts coach.”
After assessing the situation, VeriFacts contacted Douglas Craig, collision repair manager at Chrysler.
“In less than 48 hours we had what we needed from Chrysler, a smart repair procedure approved by Chrysler engineers that allowed us to properly repair the vehicle,” Naranjo said.
“I was blown away that Chrysler was able to provide us with these less-intrusive repair procedures that saved the car for the customer and enabled us to do what we are in business to do--fix cars,” he said.
“We want to thank both Chrysler and VeriFacts for helping make this possible as the development of this repair procedure benefited us, the customer, and her insurer, Allstate,” Naranjo said.
The vehicle owner was very pleased that her car could be repaired instead of totaled, he added.
