Denver -- Imagine trying to reach a destination without knowing how to get there. Trying to write a complete estimate on collision-damaged vehicle without a complete teardown is no different, said Ed Hunglinger, manager of Rickenbaugh Collision Repair Center. He said a proper repair begins with a thorough teardown, which creates a "blueprint" for the repair.
"For the cycle time demanded of DRPs today, it's vital to have a blueprint of the repair," Hunglinger said. "It all starts with an accurate assessment of damage.
For greater accuracy, estimates at the shop are performed with a technician in the bay, he said. "This enables them to discover any hidden damage and anticipate any unforeseen problems.
"If the estimator is at car side, along with the tech, they see the damaged parts as they come off the vehicle," Hunglinger said. That ensures the accuracy of the "blueprint" and that shop will be paid for all parts and labor to perform the repair, including small items, such as clips and fasteners, he said.
Hunglinger said he learned many of his shop management techniques while working under the guidance of Erick Bickett, owner of Auto Center Auto Body in Anaheim, Calif., and founder of Fix Auto, an international network of independent repair facilities.
