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Articles Written By John Yoswick:



Insurance industry observer sees 'bumpy road' ahead for collision repairers

As an observer of the auto insurance industry, Brian Sullivan offers a unique perspective on what collision repairers can expect in the future. Among his predictions:
 - A painful reduction in the number of collision repair shops;
 - Continued efforts by insurers to control various aspects of the process; and,
 - Changes in various insurers' market share as the "advertising war" continues.


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Procedures, loyal employees lead to consistent results for collision repair business

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Two Tacoma technicians mark completion of their first year in business together

A little over a year after opening the doors of Premier Collision Services, Matt Earsley (l.) and Brit Balant now oversee a staff of five.Tacoma, Wash.--Like a lot of people, Matt Earsley and Brit Balant spent many evenings and weekends talking about opening a business together. But unlike many others, the two collision repair technicians actually turned that dream into a reality when, one year ago this spring, they opened Premier Collision Services in downtown Tacoma.

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Supreme Court upholds Texas ban on insurer-owned shops; other states consider options

Bob Redding pulls no punches about the opportunity he sees for the industry in the wake of the U.S. Supreme Court's decision in February not to hear Allstate's appeal of a Texas law banning insurers from owning collision repair shops.  Read Full Article



Team system helps large collision shop stay organized, productive

Mark Dodd, general manager of Kimball's Auto Body, said work at the 36-employee company is divided among three teams of estimators and technicians.Tacoma, Wash.--How do you keep track of the approximately 50 vehicles in for repairs each week when you have 36 employees, more than 30,000 square feet of shop space in several buildings, and a back lot that is larger than most shop's entire footprint?  Read Full Article


Unique name helps fuel shop's core strategy: customer referrals

Dave Perry says his customers tend to remember his shop's unique name, Baron Von Frier, which helps fuel customer referrals.Berkeley, Calif.--Celebrating its 30th year tucked away on a relatively quiet street in Berkeley is a collision repair shop with an unusual name: Baron Von Frier.  "That's actually my great-grandfather's name," said Dave Perry, who along with his wife, Linda, owns and operates the eight-employee company. "My dad and brother and I started the business 36 years ago in Emeryville and thought we'd name it for my great-grandfather who came to the U.S., and it's a name that people don't forget."

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Expansion and remodeling give Seattle college collision program a state-of-the-art facility

Steve Ford graduated from South Seattle Community College's collision repair program in the 1970s and became an instructor at the school after working in the industry for more than decade.Seattle--The news about school collision repair training programs all too often is grim: declining enrollments, lack of administrative support, more programs being shuttered.  But the news coming from Steve Ford, a collision repair instructor at South Seattle Community College, is decidedly different: full enrollment with a waiting list for the past seven years; good support from the school's administration and from area shops, vendors, and insurers; and the completion of a $1.7 million expansion and remodel of the program's main building.

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Shop owner retooling his collision repair business with fewer DRPs

Larry Rogers says he's moved away from direct repair programs as a primary source of work for his collision repair business, Mr. Rogers Auto Body.Cathedral City, Calif.--Larry Rogers believes that too many people complain about what's happening in the collision repair industry but don't help do something about it.  "If you're not happy with the outcome you're getting, if you're fighting with these insurance companies about labor rates and you don't do anything to change it, then don't complain about it,"

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Total losses: Crisis not over, but numbers have leveled off in recent years

Susanna Gotsch, director of industry analysis and reporting at CCC Information Services Inc.The "total-loss crisis" may not be over, but the dramatic growth in the percentage of vehicles being totaled appears to have subsided.  That was the message all three of the major estimating-system providers brought to the Collision Industry Conference (CIC) in Palm Springs, Calif., in mid-January.
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Manager brings lessons learned at independent shops to new role at dealership collision facility

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