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Articles Written By John Yoswick:

Puyallup shop succeeds by focusing on the customer, remaining independent (April 2007)

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Reno shop owner sees new State Farm program as positive for the industry (April 2007)

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Estimating-system providers continue to expand training opportunities for shops (March 2007)

You've just hired an estimator who looks as if he will be a terrific addition to your office staff. He's bright and hard-working, great with people, and knows how to write accurate and complete estimates.

There's only one problem: He has years of experience using one particular estimating system, and your shop uses a different one. What are your options to most efficiently help him get the training he needs?

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Quality work, service give shop 10-month string of 100 percent ratings from customers (March 2007)

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Sherwin-Williams training center ready to help launch shift to waterborne (March 2007)

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Common estimating mistakes could be costing your shop money (February 2007)

Steve Feltovich said he recalled walking into a large shop for which he was going to be doing some consulting work some years ago. Feltovich, who conducts estimating and other training as the manager of business consulting services for Sherwin-Williams Automotive Finishes, said the manager of the shop wanted a few minutes to finish up some projects but told Feltovich to feel free to walk around and check out the shop. Read Full Article

Attorney discusses how some collision shops view claimants differently than insureds (January 2007)

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