Articles Written By John Yoswick:

Three shop management processes seen as increasingly useful for collision repairers (August 2007)

As the business of collision repair continues to evolve, shop owners and industry consultants cite a number of management trends and techniques they see as keys to success in the coming years.  Read Full Article

Career stability attracts engineer to shop ownership; customer service helps him succeed (July 2007)

Most see a viable future for the single-shop collision repair operation (July 2007)

Matt Ohrnstein is certainly among those most versed in the "MSO value proposition," or what it is that multishop operators (MSOs) in the collision repair business believe they can offer that a single-location repairer may not.  Read Full Article

Shop owners place emphasis on uncompromising repair quality and quality of life (July 2007)

Keeping up to date on equipment and training helps shop succeed (June 2007)

New facility part of shop's effort to keep repair business in the community (June 2007)

Women's Industry Network draws collision leaders to conference (June 2007)

What do 100 women who are involved in the collision repair industry talk about when they gather for a conference of their own?

     The technician shortage. Leadership skills. Customer service. Industry trends.

     In other words, many of the same subjects discussed at other industry gatherings, but often from a slightly different perspective.

     "It's long overdue that the women in this industry had a professional forum to get together to develop ideas, build camaraderie, get to know one another, and walk away with a new sense of confidence and awareness that they're not 'the only one,'" said Gigi Walker, a California shop owner and secretary of the Women's Industry Network (WIN), which recently held its first conference.

  Read Full Article

Changes make I-CAR training, Gold Class designation more within reach (May 2007)

As the CEO of I-CAR, Tom McGee has overseen a number of changes within the organization, particularly within the past year, designed to make it easier for shop owners to get the training for their employees to qualify for the Gold Class designation.

            Parts & People recently sat down with McGee to ask him how the changes will benefit the industry.

  Read Full Article

Shop among the first in the country to switch to waterborne basecoats (May 2007)

Shop owner likes the personal touch of operating the company's office himself (May 2007)