Midwest

Jennifer and Joe Shoemaker’s industry experience have shaped their shop’s operations and marketing in a DRP-driven market.
Spring Hill, Kan.—Drawing upon their experience from two sides of the collision repair industry, the husband-and-wife team of Joe and Jennifer Shoemaker, owners of Shoemaker Collision & Paint Center LLC, has shaped the business’ operations and marketing to find a quality- and customer-driven...
From l., Technician Mark Norfolk, Owner Paul Engen, and Technicians Tony DiPlacito and Joe Maggio stand outside the NAPA AutoCare Center. Engen says he has instituted a revenue sharing system that pays different percentages to workers on parts and labor.
Blue Springs, Mo.—Jefferson Service Center’s Paul Engen is a very happy man. Engen was born into the automotive repair business in his native Minnesota, where his father owned a successful Amoco service station. Paul Engen moved to take over a similar station in Blue Springs, Mo. Nine years passed...
Dave McKahan (l.), owner of Dave’s Foreign Car Repair, and Service Manager Roger Blevins, are known for solving problems in European and Japanese makes.
Parkville, Mo.— There’s never been a better time to be in the automotive repair business, said Dave McKahan, who established Dave’s Foreign Car Repair as a specialist in Japanese and European makes 35 years ago. With increased vehicle complexity, a technician can command higher pay and respect, and...
Warrensburg Collision employees focus on a culture of continuous improvement to enhance the customer experience by personalizing, improving and streamlining the repair process.
MULTI-MIDWEST REGIONAL The 10th Annual ASA-Midwest Tailgate Party is Sunday, Oct. 23, at Arrowhead Stadium, where the Kansas City Chiefs will play the New Orleans Saints. Tickets are located in section 304 and are $85 for ASA-Midwest members and $100 for non-members. For more information, contact...
The new Kansas City location means speedier service from the drivetrain specialists at Ausmor, including from l., Warehouse Manager Brandon Brown, General Manager Austin Morris, Owner Mel Morris, and Accountant Michelle Morris, who is Austin’s wife.
Kansas City, Mo.—Ausmor opened in 2005 in Wichita, Kan., as a shop-centered manufacturer and distributor of OE-quality aftermarket drivetrain products, Owner Mel Morris said. And now with the opening of a Kansas City location last fall, it’s expanded its level of service. As with a 2012 expansion...
From l., Kansas Powertrain & Equipment Owners Al Barranco and Chuck Stover and Area Sales Manager Chad Adcock focus on service and parts for trucks that work hard to earn their keep, such as this heavy-duty hi-rail railroad maintenance truck.
Topeka, Kan.—Vocational “dirty” trucks and tractor-trailers that are worked hard daily have been a profitable specialty for Kansas Powertrain & Equipment. “Dirty trucks are the best trucks,” said Al Barranco, co-owner of the company, who has been in the heavy-truck parts business since 1976,...
The family staff is shown behind a new counter in the new customer center. From l., are Sherri Spillman, Greg Spillman, and Rebecca Stillman with their company Pomeranian mascot.
Oak Grove, Mo.—Spillman Auto Service (SAS) in Oak Grove, Mo., enjoys a growing circle of friends and customers. SAS is successfully undergoing a rolling expansion that is improving the customer experience, expands work areas, and creates more opportunities for growth. Spillmans’s has successfully...
Assured Performance announced the appointment of Bob Keith as senior director of Compliance & Education.
MIDWEST MULTI-REGIONAL Thousands of high school and college students competed in the 2016 SkillsUSA National Leadership and Skills Conference in late June, in Louisville, Ky. They participated in leadership and skills competitions ranging from Aviation Maintenance Technology to Culinary Arts,...
Zack Newman has built his business up through a focus on quality and high visibility with no DRPs.
Olathe, Kan.—Zack Newman, owner of Newman’s Auto Body & Repair, doesn’t have a long list of direct repair programs (DRPs) — in fact, he doesn’t have any. And that’s OK by him, because without them, he’s been able to grow his business through his focus on quality. Now in his fourth year, he’s...
Daniel Wininger receives a number of benefits from the Technet program, including training and a nationwide warranty for all work done at the shop.
Russellville, Mo.—Customers from as far away as 30 miles come to High Point Repair Services for its reputation as a provider of honest, high-quality repairs using high-quality parts, said Daniel Wininger, owner of the rural shop about 25 miles west of Jefferson City. “We have a huge, loyal customer...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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