Publisher's Statement

Time has come to develop structure to attract, train, and retain the next generation of talent There is a growing consensus that the industry needs to improve how it attracts and develops talent, especially as it regards service technicians. For several years, we have followed the inception and...
Publisher’s Note: The most recent “Message from ETI Executive Manager Greg Potter” encapsulates some of the challenges facing the aftermarket collision repair industry as vehicles advance in technology and Advanced Driver Assist Systems evolve and enter the mainstream in today’s cars. As there are...
Unified industry support needed to cross the lineDespite some dips in demand, overall business is good. If you’re making periodic upgrades, providing some training, selling, and the status of your staff is healthy, it’s all good and moving forward. Add a new product or service, better still.  Often...
U.S. vehicle fleet will soon reflect an accelerated transition      Vehicle sales, new and used, have always impacted the entire parts and service industry. Fortunately, despite a drastic drop in new vehicle inventory at the beginning of the decade and the resulting reduction of five-year-old...
Business good, training available, but investment is challenged      On the threshold of what appears to be another hot, busy summer, thousands of technicians and owners are returning from spring training classes ready to integrate new information into their service work for additional...
Can the industry educate its constituency and operate with one voice? The entire automotive parts and service industry has identified advanced technologies as a key strategic issue and realizes a collaboration is needed to ensure our industry can have access to, and take advantage of, emerging...
Peek into 2017 The new year begins with an expression of rising confidence levels and enthusiasm about the economy by small businesses and consumers, largely because of a post-election belief that the new administration will usher in pre-growth measures.  For example, the Small Business Optimism...
Key themes of 2016 will intensify in 2017      In 2016, Parts & People reported, in columns and interviews, five primary themes in the industry: training and recruitment needs, vehicle and shop cybersecurity, telematics, and emerging technology, plus parts and service information. We anticipate...
Bill Hanvey’s first Industry Week ‘keynote’ briefing right on Bill Hanvey, president and CEO of Auto Care Association, delivered a media briefing, at the outset of AAPEX, during which he presented his vision for the association and what it does on behalf of the industry, entitled, “Technology:...
From vehicle to cloud, new vehicle communication interface challenges control of access, information, and revenues Two new vehicle communication interfaces (VCI) are being considered to replace the current, but outdated, On Board Diagnostics (OBD) II interface. OBD II was created to monitor a...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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