by Steve Sharp

Focus on fleets frees Sacramento collision shop from dependency on DRPs

Sacramento, Calif.—There are two things you absolutely need for a business: happy customers and happy employees, said Darrow Haney, owner of Sacramento Fleet Collision and Refinish. “You can’t make customers happy without happy employees — it’s that simple. To succeed you need enthusiastic employees that will go that extra mile for you. Our employees are our biggest asset and we treat them accordingly,” he said.

Friday, August 1, 2014 - 00:11
Stockton, Calif.—Big Valley Ford service, parts, and collision managers agree that teamwork is why Big Valley continues to rank among the top 50 Ford Blue Diamond dealers nationally. “You have to look at the big picture — no department is andisland,” Parts Manager Mike...
Friday, August 1, 2014 - 00:11
Silveira finds gold in the odd, the old and the unusual  San Jose, Calif.—With today’s engines lasting more than 200,000 miles, the role of the local machine shop has changed drastically. Adapting to a market dominated by remanufacturers, recyclers, and crate motors, ASE Master...
Tuesday, July 1, 2014 - 00:11
San Jose, Calif.—For the past 38 years Winchester Auto Parts have been a fixture in Santa Cruz and Santa Clara counties. With five retail locations and a new distribution center in San Jose, Winchester has reset its sights on delivering top quality products to installers in the two counties,...
Tuesday, July 1, 2014 - 00:11
Oakland, Calif.—Aftermarket collision parts supplier Auto Parts Xpress believes in “FUF.” “Finding, understanding, and fulfilling customer’s needs, Owner Nhat Nguyen said. “It’s what we do. We’re not salespeople, we’re advisors. Our job is to...
Tuesday, July 1, 2014 - 00:11
Sacramento, Calif.—The most common themes in today’s business strategy is “building relationships,” Levin’s Auto Supply Owner Doug Stanley said. “In 2015, we will have been in the relationship building business for 94 years. It’s what we do and who we are....
Tuesday, July 1, 2014 - 00:11
From Hummers to hybrids, enthusiasm is the best tool in the garage San Carlos, Calif.—Dave Toole, owner of Toole’s Garage, uses his enthusiasm to jump ahead of the pack since beginning as a parts driver when just 17. “I was very efficient — in no time I was covering the same...
Sunday, June 1, 2014 - 00:11
Concentration on OE European parts allows for product expertise, deep inventories and installer technical assistance South San Francisco, Calif.—SSF’s dedicated focus on the sale of OE replacement and collision parts for European cars separates it from the competition, SSF CEO Thomas...
Sunday, June 1, 2014 - 00:11
Flowmaster, B&M, Hurst, and Dinan crossover racing performance to mainstream Santa Rosa, Calif.—Nate Shelton has been active in the performance aftermarket since joining Hooker Headers in 1972. Today, Shelton is the chief marketing officer for Driven Performance Brands, as well as being...
Sunday, June 1, 2014 - 00:11
Sacramento-Calif.—The Automotive Service Council of California (ASCCA) and the California Autobody Association (CAA) held their annual legislative day, May 30, at the State Capitol in Sacramento. The day kicked off with opening remarks by ASCCA Legislative Advocate Jack Molodanof, who...
Sunday, June 1, 2014 - 00:11
Sacramento, Calif.—Diamond Auto Body Owner David Tran grew up with a fascination for all things mechanical. “By 14 I was doing brake jobs on my brother’s car. I love taking things apart and putting them back together, I really enjoy fixing things and have for as long as I can...
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