by John Yoswick

Consultant helps long-time collision shop owner transition leadership, boost performance

McMinnville, Ore.—Roger Fowler didn’t actively seek out a business consultant to help him, but he’s nonetheless satisfied with the business improvements that a consultant helped him implement at J&W CARSTAR.

“If I thought about how much it was going to cost, I might have said, ‘No,’” Fowler said, in hindsight. “But in the end, it’s paying for itself. It worked. So it’s not always the cost. It’s the return.”

Sunday, March 1, 2015 - 00:11
Palm Springs, Calif.—If there was a common theme to the comments made by shop owners during a recent panel discussion about entry-level technicians it was this: Start looking for the help you need outside the collision repair industry. “We’re finding that we’re moving toward...
Sunday, March 1, 2015 - 00:11
Visit the websites of any dozen collision shops, and chances are that you’ll see at least a couple calling themselves “certified.” But what exactly does that tell us about those shops? Longtime industry consultant and former shop owner Lou DiLisio said any number of certification...
Sunday, February 1, 2015 - 00:11
Vancouver, Wash.—As Brady Lander was closing the books on his company’s best year ever in late December, he was also feeling positive about investors and others taking a renewed interest in the collision repair industry. “It’s exciting to see more people have hope in the...
Sunday, February 1, 2015 - 00:11
Las Vegas—The new Ford F-150 has more shop owners than ever asking themselves: Is an OEM collision shop certification program right for my business? Although Ford’s shop certification program is slated to grow to one of the largest such programs with about 3,000 dealership and...
Thursday, January 1, 2015 - 00:11
Las Vegas—If there was a common thread to what many of the automakers conveyed at the OEM Collision Repair Technology Summit, hosted in November during the SEMA Show by the Society of Collision Repair Specialists (SCRS), it was that collision repairers can expect to hear more from them than...
Thursday, January 1, 2015 - 00:11
Portland, Ore.—Shane Courtney, of Jim Stevens Auto Body, knew it was time for a change. His shop in downtown Portland was still fixing plenty of cars, but its bottom line had eroded. “I’d been doing the same thing for 17 or 18 years, and all of a sudden it wasn’t working,...
Monday, December 1, 2014 - 00:11
Portland, Ore.—Operating a body shop in the middle of a city block with little outside parking is challenging – but has its upsides, too, Owner JR Carlson said. Although Fix Auto Portland Downtown has in recent years purchased a small back parking lot, years of operating without much...
Monday, December 1, 2014 - 00:11
Technology has become a double-edged sword for collision repairers. It can distract drivers, leading to accident-damaged vehicles — or it can enable those vehicles to avert the accident before it occurs. Technology can help potential customers find your shop — or find your competitor...
Friday, October 31, 2014 - 23:11
Woodburn, Ore.—Tim Cooper credits his family’s faith, and the loyalty of great employees and customers, with helping Ken’s Auto Body & Service Center weather the temporary absence of his father, Ken, the company’s founder. “I just see God’s hand in all of...
Friday, October 31, 2014 - 23:11
As per-job margins for collision repair work get squeezed, shops are increasingly looking for ways to get as much production out of their facilities as they can. Whether a company has a smaller, single-location shop or multiple larger facilities, the same goal of maximizing production per square...
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