Liesl and Briant Grossi, owners of Electric Motion, say that even a novice technician can use the PDT Heartbeat 1001 to locate parasitic electrical drains.
Lakewood, Colo.—Has your customer come back to your shop with a battery that won’t hold a charge a mere months after replacing it, maybe more than once? If so, a small parasitic drain may likely be the culprit.
From left: Brian’s Automotive and Pacific Auto Glass owners Laurie and Brian Noppert, and Service manager Rob Neil use their combined skill sets to grow the bottom line of both businesses.
Ontario, Calif.—Brian and Laurie Noppert are off to a fast start this year.
Leon Martin has an ARO of $941 and $1.7 million is annual sales with six basic bays and an average monthly car count of 150 vehicles.
Rochester, Wash.—While diagnostics and digital inspections are vital to maintaining vehicle health, Leon Martin also promotes his “Know the TRUTH about your VEHICLE” program, which strengthens the shop’s mission statement that promotes keeping cus
Eric Quan says his shop’s strong point is its diagnostics, proper tooling, and programming and updating vehicles.
Alameda, Calif.—As Caeser once said, “Fortune favors the bold.”
From left: Owner Lou Craven, Office Manager Carolyn Kozemczak, and Bryan Craven are refocusing DTI’s business model to incorporate ADAS service.
St. Peters, Mo.—Lou Craven, owner of DTI (Design Technology Inc.) has long been known as a pioneer in the diagnostics and programming community. His facility in St.
The online course (with post-test) Introduction to Diagnostics and Scan Tools (VT210E01) discusses various scan tools and their capabilities.
Hoffman Estates, Ill.—With its maze of wiring, modules, and sensors, today’s vehicle resembles a computer network on wheels.
MWACA President and Vision Co-founder Jerry Holcom discusses how Vision remains a cost-effective way to bring the whole shop for training.
Overland Park, Kan.—It’s no secret how important customer satisfaction is.
Liesl and Briant Grossi, owners of Electric Motion, say that even a novice technician can use the PDT Heartbeat 1001 to locate parasitic electrical drains.
From left: Brian’s Automotive and Pacific Auto Glass owners Laurie and Brian Noppert, and Service manager Rob Neil use their combined skill sets to grow the bottom line of both businesses.
Leon Martin has an ARO of $941 and $1.7 million is annual sales with six basic bays and an average monthly car count of 150 vehicles.
Eric Quan says his shop’s strong point is its diagnostics, proper tooling, and programming and updating vehicles.
From left: Owner Lou Craven, Office Manager Carolyn Kozemczak, and Bryan Craven are refocusing DTI’s business model to incorporate ADAS service.
The online course (with post-test) Introduction to Diagnostics and Scan Tools (VT210E01) discusses various scan tools and their capabilities.
MWACA President and Vision Co-founder Jerry Holcom discusses how Vision remains a cost-effective way to bring the whole shop for training.
Bill Haas, AAM, keynote speaker and trainer at ATE.
SeaTac, Wash.—The Automotive Training Expo (ATE) returned to Seattle for its 2019 event, March 22-24. Classes were once again sold out and the trade show was a success. Several new technical classes were added this year, which included both intermediate and advanced alignment courses, hybrid/EV...
The 2019 Audi e-tron is one of three finalists for the World Car of the Year award as judged by 86 automotive journalists across the globe.
World Car. The World Car Awards announced the 10 finalists for 2019 World Car of the Year in February, and at the Geneva Motor Show in early March the top three finalists were unveiled. The Road to World Car began last September in Paris and had six days of testing in Los Angeles in November. In...
From left: Owner Lou Craven, Office Manager Carolyn Kozemczak, and Bryan Craven are refocusing DTI’s business model to incorporate ADAS service.
St. Peters, Mo.—Lou Craven, owner of DTI (Design Technology Inc.) has long been known as a pioneer in the diagnostics and programming community. His facility in St. Peters has been home to some of the most advanced diagnostics and technical training anywhere in the country, he says. As Craven...
In the early 1980s, cars went from carburetors to fuel injection and it was widely accepted that the independent aftermarket was finished — vehicles would require dealership service and repair. Independents couldn’t handle them. But as Mark Seng, of IHS, points out, the aftermarket did a good job...
Leon Martin has an ARO of $941 and $1.7 million is annual sales with six basic bays and an average monthly car count of 150 vehicles.
Rochester, Wash.—While diagnostics and digital inspections are vital to maintaining vehicle health, Leon Martin also promotes his “Know the TRUTH about your VEHICLE” program, which strengthens the shop’s mission statement that promotes keeping customers in a trustworthy, “no worries” vehicle, among...
From left: Brian’s Automotive and Pacific Auto Glass owners Laurie and Brian Noppert, and Service manager Rob Neil use their combined skill sets to grow the bottom line of both businesses.
Ontario, Calif.—Brian and Laurie Noppert are off to a fast start this year. Since increasing their shop’s diagnostics capabilities and hiring experienced service manager, Rob Neil, the repair shop is already on target to have a “great 2019” with higher AROs.  “Our car count is on the uptick and our...
Liesl and Briant Grossi, owners of Electric Motion, say that even a novice technician can use the PDT Heartbeat 1001 to locate parasitic electrical drains.
Lakewood, Colo.—Has your customer come back to your shop with a battery that won’t hold a charge a mere months after replacing it, maybe more than once? If so, a small parasitic drain may likely be the culprit. And as more computer modules make their way into vehicles for safety, convenience, and...
Eric Quan says his shop’s strong point is its diagnostics, proper tooling, and programming and updating vehicles.
Alameda, Calif.—As Caeser once said, “Fortune favors the bold.” Through a lucky stock tip from a savvy mobile truck salesman and other personal friends, Eric Quan bought a penny stock that went from 25 cents to $17 a share — it helped bank the launch of his current business. “I’m pretty good at...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.