The crew at Walnut Creek Honda averages eight years on the job, led by Parts Manager Lester Pamplona, far right.
Walnut Creek, Calif.—By keeping fewer products on his shelves without compromising availability and delivery, Parts Manager Lester Pamplona is leveraging his 18 years at Walnut Creek Honda to serve two masters — his own service department and his
Justin Bondurant began fabricating a few parts for his personal vehicle and within a few months started his own business.
Hillsboro, Mo.—In the spring of 2004, Justin Bondurant was becoming increasingly unhappy with the parts quality and options that were available on the market for his 2004 Dodge SRT-4.
Mike Anderson, of Collision Advice, talks about how repair shops can use technology to increase customer satisfaction.
Mulvane, Kan.—Whether a shop is focused on DRP or non-DRP business, consumers and insurers are looking for a different collision repair experience than just a few years ago, said Mike Anderson, owner of Collision Advice, who was the featu
Porsche specialist Karl Wilen, owner of Rennsport KC, splits his time between building and maintaining road-race cars and street cars.
Grandview, Mo.—In the punishing racetrack environment, even a small part failure can ruin the day of a driver who may have spent $10,000 to compete at a weekend event.
Kuni BMW Service Manager Jeff Cline (left) and Parts Manager Jeff Harlan say Doug Mitchell is their “tire guru,” who works full-time servicing and installing tires.
Beaverton, Ore.—Kuni BMW is one busy place, from vehicle sales to the retail and wholesale parts department to a service center that handles 1,200 vehicles a month.
From left: The “Original Venice Crew” of Peter Brock, Jim Marietta, and Ted Sutton pose with a continuation Shelby G.T. 350R.
Gardena, Calif.— More than 50 years ago, the Original Venice Crew (OVC), comprised of former Shelby American employees (from 1962 to 1965) Peter Brock, Jim Marietta, and Ted Sutton, built the first series of Shelby American racecars based on Ford’
Ben Grant stands beside a Toyota 4Runner Monster Truck he bought from the old Burt Toyota dealership in 2000 that he uses as a shop road sign and in local parades.
Morrison, Colo.—With more than $2 million in annual revenues churned out by six techs in 17 bays, Ben Grant’s mountain shop hums along with a 350 monthly car count and a recently raised labor rate of $125.
The crew at Walnut Creek Honda averages eight years on the job, led by Parts Manager Lester Pamplona, far right.
Justin Bondurant began fabricating a few parts for his personal vehicle and within a few months started his own business.
Mike Anderson, of Collision Advice, talks about how repair shops can use technology to increase customer satisfaction.
Porsche specialist Karl Wilen, owner of Rennsport KC, splits his time between building and maintaining road-race cars and street cars.
Kuni BMW Service Manager Jeff Cline (left) and Parts Manager Jeff Harlan say Doug Mitchell is their “tire guru,” who works full-time servicing and installing tires.
From left: The “Original Venice Crew” of Peter Brock, Jim Marietta, and Ted Sutton pose with a continuation Shelby G.T. 350R.
Ben Grant stands beside a Toyota 4Runner Monster Truck he bought from the old Burt Toyota dealership in 2000 that he uses as a shop road sign and in local parades.
A press release distributed by an automotive industry association inaccurately eluded that the Missouri vehicle safety inspection program was safe since House Bill 451 was not passed this session. Even though Rep J. Eggleston’s House Bill 451 did not make it through the Senate, the same wording was...
From left: The “Original Venice Crew” of Peter Brock, Jim Marietta, and Ted Sutton pose with a continuation Shelby G.T. 350R.
Gardena, Calif.— More than 50 years ago, the Original Venice Crew (OVC), comprised of former Shelby American employees (from 1962 to 1965) Peter Brock, Jim Marietta, and Ted Sutton, built the first series of Shelby American racecars based on Ford’s iconic 1965 Mustang fastbacks. To meet the demand...
The crew at Walnut Creek Honda averages eight years on the job, led by Parts Manager Lester Pamplona, far right.
Walnut Creek, Calif.—By keeping fewer products on his shelves without compromising availability and delivery, Parts Manager Lester Pamplona is leveraging his 18 years at Walnut Creek Honda to serve two masters — his own service department and his wholesale customers. Pamplona relies on Honda’s...
Justin Bondurant began fabricating a few parts for his personal vehicle and within a few months started his own business.
Hillsboro, Mo.—In the spring of 2004, Justin Bondurant was becoming increasingly unhappy with the parts quality and options that were available on the market for his 2004 Dodge SRT-4. He began fabricating a few parts for his personal vehicle and posted pictures on internet automotive forums. Within...
AAPEX puts aftermarket professionals in the driver’s seat  to career success
In the ever-evolving automotive aftermarket industry, technological advancements are around every turn. In order to corner the market, it’s critical to stay on top of all that’s new and coming down the pike. That’s where AAPEX comes in. As the leading trade show for the automotive aftermarket...
Mike Anderson, of Collision Advice, talks about how repair shops can use technology to increase customer satisfaction.
Mulvane, Kan.—Whether a shop is focused on DRP or non-DRP business, consumers and insurers are looking for a different collision repair experience than just a few years ago, said Mike Anderson, owner of Collision Advice, who was the featured speaker at the inaugural Kansas Auto Body Association...
Ben Grant stands beside a Toyota 4Runner Monster Truck he bought from the old Burt Toyota dealership in 2000 that he uses as a shop road sign and in local parades.
Morrison, Colo.—With more than $2 million in annual revenues churned out by six techs in 17 bays, Ben Grant’s mountain shop hums along with a 350 monthly car count and a recently raised labor rate of $125. “I raised the rate 10 percent at the first of the year in order to compensate for increased...
Kuni BMW Service Manager Jeff Cline (left) and Parts Manager Jeff Harlan say Doug Mitchell is their “tire guru,” who works full-time servicing and installing tires.
Beaverton, Ore.—Kuni BMW is one busy place, from vehicle sales to the retail and wholesale parts department to a service center that handles 1,200 vehicles a month. Part of the Holman group since 2016, the dealership was founded by Wayne Kuni who started Kuni Cadillac on Cedar Hills Boulevard in...
 
 

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.