Education

Courtesy Auto Service and Tire, a Pierce County, WA auto repair shop located at the Tacoma Mall, has been serving customers with honesty and integrity for over a decade, specializing in both domestic and import auto service, as well as hybrid vehicle repair. As a way of giving back to the community...
Most shop owners begin their careers as technicians, and eventually buy their first shop. These are often the people that feel they own a business, when in reality, it’s the furthest from the truth. Consider this … When most past-technicians open their first shop, they spend most of their time test...
North Richland Hills, Texas—The Automotive Management Institute (AMi), a provider and collaborator of management education for automotive collision and mechanical service repair professionals, announceD the launch of the “next generation of AMi.” It includes six new front office and management...
Applications are now being accepted for NADA Academy Plus, a new, cost-effective program that trains a dealership management team to improve business performance. “NADA Academy Plus is a rapid, fast-track program designed to align industry best practices with a dealership’s vision, goals and...
The two-day certification courses are held at 16 PPG Business Development Centers and various field locations across North America.
Strongsville, Ohio—Advancements in auto refinish technologies, combined with the growing number of OEM special effects vehicle finishes, make it critical that collision refinish technicians stay current with available training. That’s what’s driving PPG’s ongoing commitment to its comprehensive...
There are many advantages to having your technicians on a performance-based pay program (flat rate, bonuses based on productivity, etc.), rather than a fixed hourly rate. Unfortunately, many shop owners are afraid to take the leap and convert to these performance-based programs. Although there are...
Edwards, Mo.—The Automotive Communications Council (ACC) will produce a free webinar, July 13, 2 p.m. EST, focused on critical topics related to marketing analytics. The session, called “The Data Rush, Mining Gold from Mountains of Marketing Data,” will present insights into using metrics to...
Take advantage of the comprehensive training courses available to you and your team.  Download the schedule PDF by clicking on the link below. For class information, please call the class contact listed.  To register for a class, please call the NAPA Training Service Center at 800-292-6428. All...
Take advantage of the comprehensive training courses available to you and your team.  Download the schedule PDF by clicking on the link below. For class information, please call the class contact listed.  To register for a class, please call the NAPA Training Service Center at 800-292-6428. All...
We all know it’s getting harder and harder to find good techs, but finding them is only the beginning. Once found, you need to interview them like a seasoned pro. Here are four interviewing tips we share with our Elite Coaching clients: No. 1. Impress the applicant with your professionalism. When...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.