Midwest

Director of first impressions Bree Reno, vice president Dave Reno (c.), and president Jarrod Krumwiede greet clients in the west Omaha collision repair shop.
Omaha, Neb. - Wreck A Mended’s catchy name communicates what the collision repair shop does – mend wrecked vehicles. It also suggests what president Jarrod Krumwiede wants - recommendations. “Customer referrals are huge for us. So, yeah, we want to be recommended,” he said. “The name is something I...
Mark and Summer Guerrero have grown After Hours Auto Repair to six bays and employing a customer service representative and two technicians.
Wichita, Kan.—Most people don’t look forward to getting their vehicle serviced or repaired. But a welcoming environment, including hand-picked calming scents, paintings, and creature comforts such as Wi-Fi and beverages, helps soothe sometimes anxious customers at After Hours Auto Repair, said...
Education and thorough documentation helps insurance adjusters understand the required parts and procedures required to properly repair highly engineered vehicles, says Randy Blackburn, manager of BMW Certified Baron Collision Center.
Merriam, Kan. — Insurers and collision repair shops often find themselves at odds over the cost and methods of repair. But it doesn’t have to be that way, said Baron Collision Center Manager Randy Blackburn. “Whether we’re the insurance company, the repair facility, or the parts people, we’re in...
After a slow fresh start around Thanksgiving, suggestions for repairs needed in the future have started to pay off in the second quarter, says Brandon Ebert, manager of Hunt’s Car Care Center in Kansas City.
Kansas City, Mo. — It’s been a rebirth of sorts for Russell Hunt’s three Kansas City-metro-area Hunt’s Car Care Centers, in Kansas City, Kearney, and Liberty. After first selling all three locations in October 2010, a series of events later landed the properties back in his lap, beginning with the...
NEBRASKA Barry Stearns of Stearns Auto Repair in Ewing, Neb. is the winner of the Mitchell 1 Shift Into High Gear Facebook sweepstakes grand prize: an all-expense paid trip to attend Mitchell 1’s shop management training workshop in San Diego, May 12-14. KANSAS CARSTAR North America, one of the...
Kansas City, Mo. – Keith Kern, general manager of CCW Forged Performance, a WELD brand, helped educate more than 500 students on careers in the performance aftermarket industry during Student Career Day at the KC World of Wheels in February. Student Career Day is an initiative to support the...
Kansas City, Mo.—Keith Kern, general manager of CCW Forged Performance, a WELD brand, helped educate more than 500 students on careers in the performance aftermarket industry during Student Career Day at the KC World of Wheels in February. Student Career Day is an initiative to support the...
ILLINOIS Dennis Thompson, chairman and CEO of Thompson Truck & Trailer, Inc., with locations in Iowa and Illinois, is one of five nominees for Truck Dealer of the Year, an annual award presented by the American Truck Dealers (ATD), Heavy Duty Trucking magazine and Procede Software. The winner...
Leading technicians Bogi Lateiner and Donny Seyfer took turns performing demonstrations on MAHLE Service Solutions’ new TechPRO® diagnostic scan tool as Expo attendees Morgan Wells and Mike Kumika, both of Minneapolis, looked on. Lateiner and Seyfer did demonstrations at the MAHLE booth on Friday and Saturday during the 2016 VISION Hi-Tech Training & Expo in Overland Park, Kan., March 3-6.   (Photo by Betta Ferrendelli)
Overland Park Kan. – MAHLE Service Solutions showcased its new TechPRO® diagnostic scan tool during the 2016 VISION Hi-Tech Training & Expo in Overland Park, Kan., March 3-6. Leading technicians Bogi Lateiner and Donny Seyfer took turns performing demonstrations, Friday and Saturday. Bogi, an...
Automotive Test Solutions has changed its colors from yellow to a bright blue, which was a success – especially at the Vision Hi-Tech Training & Expo in Overland Park, Kan., last month, where ATS won the award for best booth under 300 square feet. From (l) Ron Haugen, Lynnie Thompson, Chip Severance and Kristin Pederson.
Overland Park, Kan. — When the new year rolled around, Automotive Test Solutions (ATS) in Albuquerque, N.M. decided after 15 years that it was time to unveil a new look for its company’s trade show appearance.      The change from yellow to a bright blue was apparently a success – especially at the...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.