Midwest

ASA-Midwest held an awards ceremony in April for its Excellence in Business Award winner Rick Hughlett.
ILLINOIS Repairify, owners of the asTech device, completed its acquisition of PNR Inc. doing business as TRS Theft Replacement Services, Replace My Stuff (RMS), and The Airbag Guy. Those companies, which provide mobile electrical automotive diagnostic services in Texas, New Mexico, Maryland and...
I recently wrote a “President’s Message” article for the ASA-Midwest “The Driving Force” eNewsletter (http://tinyurl.com/k48mk5w) explaining how we leverage our training dollars by picking out four or five highlights from the recent Vision Hi-Tech Training and sharing them within the shop. The...
Jason Caley, director of operations for Max Motors’ three dealerships, doubled the size of the collision center to accommodate additional business.
Harrisonville, Mo.—In his quest for higher profits and customer satisfaction, Jason Caley, director of operations for Max Motors, a new-car domestic car line dealership with locations in Butler, Harrisonville, and Nevada, faced a difficult decision. With the collision center in Harrisonville,...
Service Manager Chris Elleman focuses on customer service to keep CSI scores high at Fenton Nissan of Legends.
Kansas City, Kan. — Today’s consumer is evermore time-conscious and harder to please. With high customer service index (CSI) performance tied to car allocations and bonuses paid to the dealership by the manufacturer, dealerships are using technology to improve efficiency and provide a smooth, worry...
Jessica Howey received the Robert L. O’Connor Memorial Management Scholarship.
IOWA Iowa Sen. Brad Zaun has introduced a bill that would prohibit insurers from recommending a repair shop without informing the insured or claimant that they are not required to use the recommended shop. The bill also would prohibit insurers from requiring a shop to use a specific parts vendor or...
From left: Matt Atherton Sr. and sons, Nick and Matt Jr., continue the family tradition at Atherton Automotive Center. Family patriarch Erwin Atherton Sr. opened the business in 1928, now a NAPA AutoCare Center.
Council Bluffs, Iowa—You have to keep moving with technology — and sometimes past catastrophe — to stick around. That’s the story at Atherton Automotive Service Center, a Council Bluffs gas station and full-service preventative maintenance and repair shop since 1928. “You can’t stand still. You...
ASA-Midwest Affiliate President Jerry Holcom (left) congratulates Lincoln, Neb.’s inMOTION Auto Care owners Sherri Stock and Jared McPike for winning Service Facility of the Year.
Overland Park, Kan.—After 25 years, the Vision Hi-Tech Training & Expo continues to grow, attracting attendees from across the country and even around the world hungry for top-notch technical and management training. This year’s event, March 2-5, in Overland Park, Kan., continued to break...
Kent Dickson (left) and Brian Scott recently expanded from a 6,000-square-foot building to a 10,500-square-foot facility two blocks away, improving operations and customer service.
Newton, Kan.—As the automotive industry consolidates and corporate America moves in, independent paint distributer Brian Scott doesn’t blink. He’s been there before. “We see it coming, but we’ve been through it in the past, and so we know what to expect to be able to navigate through it,” said...
KANSAS CITY, Missouri  – The VISION awards committee announced and presented the annual VISION Facility of the Year award during the 2017 VISION HiTech Training & Expo in Overland Park, Kansas.     The award was established to honor a facility which conducts business in a manner which raises...
KANSAS CITY, MISSOURI – The VISION awards committee announced and presented the VISION Furthest Traveled award during the 2017 VISION HiTech Training & Expo in Overland Park, Kansas. The award was established to recognize an individual or company who has made extraordinary efforts to attend...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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