Midwest

Weaver’s Auto Center Manager Chris Norris (left) and Owner Tony Adams say that it is essential to perform scans on every repair and to educate insurers why they’re needed.
Shawnee, Kan.—Just as a technician can no longer approach a repair without first consulting OEM repair information to see what type of steel it is or how the OEM recommends sectioning it, every vehicle must now be scanned, regardless of how minor the damage may appear to the trained eye, said Tony...
Brian Kietzmann, who owns and operates Xtreme Truck & Auto with his wife, Lindsay, has grown his accessories business with the move to a spacious, high-traffic location, the former Weinberg Dodge.
Grandview, Mo.—A little more than a year after its move to a location with abundant drive-by traffic, business is booming for Xtreme Truck & Auto, with much of the additional volume coming from sales and installation of accessories. “We have a lot more retail traffic at our new location,” said...
Steve Hahn (back center) and his team in front of the CARSTAR Metcalf location.
SOUTHFIELD, MI – August 14, 2017 -- CARSTAR Metcalf in Stillwell, KS is now locally-owned and operated and uses BASF’s Glasurit 90 Line paint system. “We have direct repair relationships with more than 20 insurance partners,” said Steve Hahn, CARSTAR Metcalf owner. “Now that this location is...
SCC student of the Auto Collision Repair Program restored a Honda Accord as part of Recycled Rides for Schools a family in need.
IOWA Jeffrey Schilling, of Hawkeye Community College, in Waterloo, was awarded a $5,000 scholarship from the PPG Foundation in collaboration with the Collision Repair Education Foundation. He was one of four students who have demonstrated an interest in careers related to automotive repair and...
The no-fault core policy is just one benefit of buying genuine Mopar powertrain products, says New Century Dodge Parts Director Keith Scheidt (left) and Wholesale Parts Manager Dave Gibson.
Lenexa, Kan.—Automotive care shops can quickly give cars and light trucks a new lease on life with the ready availability of replacement engines and transmissions. But they’re not all created equal, and genuine Mopar powertrain products can provide a number of benefits to retail and fleet customers...
Multicolor paint schemes, as found on this travel trailer, require custom-paint processes and expectations, say Production Manager Scott Sharts (left) and Mike Cupp, owner of Autobody on the Run.
Riverside, Mo. — After starting as a mobile repair business and later setting up shop at I-29 and Tiffany Springs, Autobody on the Run owner Mike Cupp had built up his collision repair business to include cars, light trucks, and a large volume in KCI airport shuttle buses for Avis. But when the...
AAM’s Tim Odom, second from left, present the Midwest Wheel team its Active Participation Award. From left are Steve McEnany, Alex Stein and Greg Murphy.
IOWA/MISSOURI The AAM Group honored Midwest Wheel Companies with its Active Participation Award at its annual membership meeting, May 16–18, in St. Louis. Automotive Accessories Marketing USA Inc. (The AAM Group) is the largest distribution group in the SEMA marketplace. The AAM Group now counts 25...
Caleb Kempenar (left) has bought SK Mechanic from his uncle, Steve Kempenar. Service Manager Mark Waller (right) is one expert he will rely on to ease the transition.
Olathe, Kan.—As a technician in several automotive repair and specialty shops, Caleb Kempenar knew early on that he wanted to someday own a shop. And as of this writing, “someday” will be July 1, when Kempenar, 26, takes the keys to SK Mechanic, the shop founded in 1992 by his uncle, Steve Kempenar...
CARSTAR Crystal Lenexa took CSI Top Performer honors at last year’s CARSTAR conference. Management staff include, from left, Estimator Brian Walters, Manager Brian “Dino” Dean, and Office Manager Donna Wilson.
Lenexa, Kan.—With so many processes dependent upon multiple suppliers, personnel, and circumstances beyond a collision repair shop’s control, achieving high customer satisfaction index (CSI) scores can be a challenge. CARSTAR Crystal Lenexa, which was awarded the organization’s 2016 Top Performer...
Although the business has continually expanded since they started in 2001, Owners Danny and Linda Sosebee and Juan Garcia (right) remain hands-on.
Merriam, Kan. — As a repair shop’s business grows, industry consultants often advise its owner to transition from working in the business to working “on” the business, focusing less on day-to-day operations and turning attention to marketing and other “big picture” activities. Danny Sosebee and...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.