Exceptional Customer Handling Skills with Greg Marchand

Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees also learn how to recognize what each customer needs in terms of transaction timing and thoroughness. The techniques and industry best practices presented during this interactive eight-hour seminar will increase your customer satisfaction, decrease your frustration, and help you to create an exceptional customer experience.
Please Note - class is for two nights - Sept. 26 and Sept 27 from 6:00 p.m. - 9:30 p.m.
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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.