Mountain

From left: Kevin Sturm, Jami Sturm, Al Sturm and Carleigh Sturm are striving to achieve “5 in 5” – five shops in five years. A Good Shop opened its second location two years ago.
Northglenn, Colo.—Al Sturm still remembers the day the name for his shop, “A Good Shop” Auto Body & Paint, came to him while he was working as an independent insurance adjuster handing a customer a claims check. “The first thing he asked me was, ‘Now what do I do?’ and I told him that he needed...
Darrin and Chad Barney, co-owners of Barney Brothers, moved into general maintenance and repair two years ago and haven’t looked back.
Grand Junction, Colo.—Imagine paying somebody to give you advice that you don’t take. That’s what Darrin Barney, co-owner of Barney Brothers Off Road & Repair with his brother, Chad Barney, said he was doing two years ago while neglecting to take action on challenges posed by the Elite...
Exceptional Customer Handling Skills provides participants with industry best practices that lead to increased customer satisfaction, higher customer retention, and better profitability. Attendees also learn how to recognize what each customer needs in terms of transaction timing and thoroughness....
NORCROSS, Ga., Aug. 14, 2018 /PRNewswire-PRWeb/ -- Mighty Distributing System of America is proud to announce that Griffin Enterprises, LC is the most recent Jiffy Lube group to acquire a Mighty Auto Parts franchise. The new portfolio company, doing business as Mighty of the Rockies, has become...
Jarred Black, general manager, Larry H. Miller Toyota Boulder, presented a check for $10,000 to the Play Boulder Foundation on June 26.
MOUNTAIN REGION Goodyear Tire & Rubber Company and Bridgestone Americas announced that TireHub LLC, a joint venture in passenger and light truck tire distribution, began serving customers the first week of July. TireHub will provide U.S. tire dealers and retailers with a comprehensive range of...
Steve Baker, NAPA Denver District Area manager, says fleet accounts are not the silver bullet to filling bays without an effective strategy and partners in place to handle each account properly.
Denver – Acquiring fleet accounts is an attractive option for shop owners who are looking to fill bays year round. Fleet accounts offer a steady stream of business during good times and bad, said Steve Baker, NAPA Denver District Area manager. Fleet accounts often require more in-depth service...
Since Jeff Samuel and Sheila Samuel-Lefor partnered with CARSTAR annual sales are now $9 million.
Littleton, Colo.—Sheila Samuel-Lefor and Jeff Samuel, joint-owners of Ideal Auto Body CARSTAR, have had a good five years. The brother-and-sister duo were voted CARSTAR Franchisees of the Year in the U.S. in 2017 and, in the years since construction wrapped on their 20,000-square-foot Littleton...
Luis Colon, FCA Denver wholesale parts manager, introduces Frank Coutavas, powertrain representative for AER Manufacturing. Colon organized and emcee’d the event, the largest ever attended.
Morrison, Colo.–Approximately 500 guests attended the 2018 Mopar Mile High Wholesale Appreciation Night held at the Top Eliminator’s Club at Bandimere Speedway on July 18. According to Luis Colon, FCA Denver wholesale parts manager and the nights emcee, it was the best attendance on record for a...
Alan Kurtzberg, service director, says Phases has invested in two mobile repair units to service his fleet customers. He took over operations management approximately one year ago after being recruited by owners Jeff and Debby Miller.
Colorado Springs, Colo.—When Jeff and Debby Miller, co-owners of Phases Truck & Automotive Repair, recruited Alan Kurtzberg for the service director role at their shop, he was already 12 years into his career and had served four years in the U.S. military. “I’d reached a point in my career...
DENVER (July 26, 2018) – According to the Colorado Education Association, Colorado teachers reach into their own pockets every year and spend on average $656 for supplies for their students and classrooms. To ease those financial burdens and assist local youth, Larry H. Miller Dealerships will...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.