CCC and American Honda Motor Co. work together to address vehicle safety

American Honda will share its open recall data with CCC to reach collision repairers with an automatic recall alert

Chicago—With a record-setting 51 million vehicles identified for a recall in 2015, the urgency for car manufacturers to reach consumers with recall notifications is unprecedented. CCC Information Services Inc. (CCC) and American Honda Motor Co., Inc. announced they are working together to address vehicle safety and to strengthen and extend American Honda’s recall outreach efforts.

American Honda is the first OEM to share its open recall data with CCC TRUE Recall, an automatic notification solution that alerts collision repair users of CCC ONE Estimating when the vehicle they’re working on is part of a critical manufacturer recall. 

“Reaching consumers with any potential recall notification is critically important to American Honda,” said Leigh Guarnieri, national collision marketing manager, American Honda. “CCC’s technology is in use by more collision repair facilities than anyone else in the industry, making them the ideal partner for us. CCC TRUE Recall will augment and extend our existing recall notification process, providing us with an additional touch point to help reach consumers with recalled yet unrepaired vehicles. Safety is everyone’s responsibility. We’re excited to work with CCC so we can pioneer this additional strategy.”


How CCC TRUE recall works

When an estimate is being written and a VIN is entered into CCC ONE, the system will detect if that specific vehicle has a critical open recall. If a recall is detected, users will automatically receive a vehicle recall notice via a pop-up screen within the CCC ONE solution. Once that occurs, collision repairers are encouraged to inform the owner that their vehicle is part of a recall and to print a copy of the recall notification, which is provided by the manufacturer.

“As vehicle technology has become more sophisticated and complex, the industry has seen the number of recalls increase,” said Jim Kinsherf, VP, Parts Services Group, CCC. “Reaching affected consumers quickly is paramount to keeping our roadways safer.”

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.