CCC Information Services and American Honda Motor Co., Inc. Work Together to Address Vehicle Safety

American Honda will share its open recall data with CCC, reaching thousands of collision repairers with an automatic recall alert as they write repair estimates for affected Honda and Acura vehicles

Chicago, IL, October 19, 2016 – With a record-setting 51 million vehicles identified for a recall in 2015, the urgency for car manufacturers to reach consumers with recall notifications is unprecedented. CCC Information Services Inc. (“CCC”) and American Honda Motor Co., Inc. (“American Honda”) announced today they are working together to address vehicle safety and to strengthen and extend American Honda’s recall outreach efforts. American Honda is the first original equipment manufacturer (“OEM”) to share its open recall data with CCC TRUE® Recall, an automatic notification solution that alerts collision repair users of CCC ONE® Estimating (“CCC ONE”) when the vehicle they’re working on is part of a critical manufacturer recall. CCC ONE is in use by more than 22,000 collision repair facilities and CCC is a leading SaaS technology provider to the auto insurance industry.

“Reaching consumers with any potential recall notification is critically important to American Honda,” said Leigh Guarnieri, National Collision Marketing Manager, American Honda. “CCC’s technology is in use by more collision repair facilities than anyone else in the industry, making them the ideal partner for us. CCC TRUE Recall will augment and extend our existing recall notification process, providing us with an additional touch point to help reach consumers with recalled yet unrepaired vehicles. Safety is everyone’s responsibility. We’re excited to work with CCC so we can pioneer this additional strategy.”


How CCC TRUE Recall Works

When an estimate is being written and a vehicle identification number is entered into CCC ONE, the system will detect if that specific vehicle has a critical open recall. If a recall is detected, users will automatically receive a vehicle recall notice via a pop-up screen within the CCC ONE solution. Once this occurs, collision repairers are encouraged to inform the owner that their vehicle is part of a recall and to print a copy of the recall notification, which is provided by the manufacturer.

“As vehicle technology has become more sophisticated and complex, the industry has seen the number of recalls increase,” said Jim Kinsherf, VP, Parts Services Group, CCC. “Reaching affected consumers quickly is paramount to keeping our roadways safer. Through our CCC TRUE Recall offering, we’re able to provide OEMs with an integrated solution that will broaden the reach of recall notifications and make the recall process more timely and efficient. American Honda is a great collaborator and the recall team has been extremely helpful in testing and validating the CCC TRUE Recall solution.”

Learn more about CCC TRUE Recall.

About CCC Information Services Inc.

CCC brings together what matters most – connections into the industry's leading automotive claims network, superior productivity through innovative cloud, mobile, hyper-scale technologies and apps, and insights to make the best decisions. Founded in 1980, CCC is the nation's leading provider of advanced software, workflow tools, and enabling technologies to automotive collision repairers, property/casualty insurance carriers, OE manufacturers, and part suppliers. Its client base includes more than 350 insurance companies and more than 22,000 repair facilities. In addition, the CCC TRUE® Parts Network connects hundreds of parts suppliers with repairers; the CCC DRIVE open telematics platform enables insurers and OEs to create and deploy custom telematics solutions; and Auto Injury Solutions, a CCC company, delivers customizable, end-to-end, casualty insurance solutions for the handling of first and third party claims.  You can find out more about CCC and Auto Injury Solutions by visiting, and


About Honda  

Honda offers a full line of reliable, fuel-efficient and fun-to-drive vehicles with advanced safety technologies sold through approximately 1,000 independent U.S. Honda dealers. The Honda lineup includes the Fit, Civic and Accord passenger cars, along with the HR-V, CR-V and Pilot sport/utility vehicles, the Ridgeline pickup and the Odyssey minivan.

Honda has been producing automobiles in America for 33 years and currently operates 19 major manufacturing facilities in North America. In 2015, more than 99 percent of all Honda vehicles sold in the U.S. were made in North America, using domestic and globally sourced parts.

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.