Northern California

John Carlson (l.), owner of Circle Automotive Service; Sheryl Khushigian, office manager; and Carlson’s son Bryan, lead technician, say customers are so happy with their work they often bring in thank-you gifts such as this homemade strawberry pie.
Clovis, Calif.—John Carlson, owner of Circle Automotive Service, said the shop has served the periodic maintenance and repair needs of Fresno County customers since 1971, when the original owner, Ed Henderson, first opened. “I worked for Ed for four years before buying the business in 1984 and...
California Insurance Commissioner Dave Jones’ office has proposed significant changes to the state’s anti-steering regulations and for how insurers conduct collision labor rate surveys.
The regulatory landscape could be changing in significant ways for California collision repairers if some proposals the state is considering move forward.      A bill introduced in February by Rep. Brian Jones (a San Diego-area Republican) would require dealerships to give car-buyers, at the time...
Ken Johnson of Streamline Dynamics conducts fuel system cleaner equipment and related product training with Daniel Bridgeman (r.), store manager at Certified Tire & Service in Chino Hills, Calif., and David Sandoval, general service technician.
Temecula, Calif.—Powertrain services, including underhood, transmission, differential, and other fluid exchanges, are among the services many shops featured in Parts & People list as a large portion of their business. The team of dedicated professionals at Streamline Dynamics has been helping...
Owner Marlon Sabiniano says branding his shop as a go-to diagnostic shop in the Central Valley has required an enormous investment, but one that has paid off. Europa now gets one-third of its business from used car lots and other shops in town and has garnered a reputation as a dealer-alternative for many people in town.
Modesto, Calif.—Marlon Sabiniano, owner of Europa Motors, admits that because his shop has earned the reputation as a “go to” diagnostic shop in the Central Valley, he’s found himself between the proverbial rock and hard place more than once. “There have been times where I’ve gotten a car in that...
From l., Shop and office manager Casey Moore, owner Dave Clark, Nadine Davis, and Mark Henriquez manage the office at Clark Auto Body. Moore is the only estimator, but is supported by her two colleagues when she gets overloaded.
Roseville, Calif.-After a decade of working together at a local dealership, in 1981 Dave Clark and his wife decided to strike out on their own and start a collision repair shop. Clark Auto Body has now been in business for 35 years. Clark said the relationships the couple formed in those first 10...
TIA Vice President, Tom Formanek of Stellar Industries, says TIA remains the undisputed leader in tire technology training, with more than 100,000 technicians trained and/or certified.
Pico Rivera, Calif.—Tire Industry Association (TIA) President Carol Delaballma of T.P. Tire Service was master of ceremonies for the fourth annual New Year Luncheon presented by the California Tire Dealers Association (CTDA), co-gold sponsors Yokohama Tire and Federated Insurance, and silver...
Mark Doran has been appointed as HUBB vice president of fleet and performance products.
Northern California Team’s PRP’s nationwide network of automotive recycling professionals continues its expansion with the addition TLS Auto Recycling in Rancho Cordova.

 “Welcoming a new recycler to our Team PRP organization is a wonderful start to 2016,” said Mark Gamble, Team PRP’s Executive...
The front office staff at Clovis Auto Shop, including (from l.) Jaime Fowler, office administrator; Vincent Ceballos, service manager; Rob Porcella, owner; Chris Brewer, assistant service manager, Fernando Escalera, assistant service advisor; and Mindi Carlo, customer service specialist, believe a great customer experience begins at the front counter.
Clovis, Calif.—Rob Porcella, owner of Clovis Auto Shop, which he opened in 2003 as a one-man smog shop, has transformed it into a full-service repair center that surpassed $1 million in annual sales two years ago. Porcella, an ASE master technician with L1, L6, and L8 certification, said six years...
Rodney Pierini (l.), president and CEO of CAWA, shown with Aaron Lowe, senior vice president for regulatory and government affairs at the Auto Care Association.
Napa, Calif.—Members and supporters of the California Automotive Wholesalers Association (CAWA), which serves California, Nevada, and Arizona, assembled at the Meritage Resort in this wine country town in early February for a series of meetings attended by dozens of industry professionals. In...
Tom Trago, co-owner of Anchor Auto Body, said that once his shop reaches capacity, he plans to look for a place to open a second location. Until that happens, his focus will remain on consistently meeting his customers’ expectations.
Sunnyvale, Calif. —Anchor Auto Body has a long history in Sunnyvale, having offered top-quality collision repair for nearly 40 years. So when Tom and Betsy Trago bought the business in 2004, they set a goal of both building on and improving what the shop had done so well for so long. “For the past...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.