Northwest

Tom Fleming says taking care of customers has fueled steady growth in referrals without direct repair programs.
Salem, Ore.—Tom Fleming of Fleming’s Body & Paint is trying a new approach after experiencing how difficult it can be to locate experienced technicians. “It’s hard to find them when so many of the full-blown experienced guys are retiring because they are tired of the trade,” Fleming said. “Also...
April 30 - May 3 * ToolTech 2018, sponsored by the Equipment & Tool Institute (ETI), Loews Ventana Canyon, Tucson, Ariz. Visit www.etool.org. May 2-6 * ASA annual meeting, Walt Disney World Swan & Dolphin Resort, Orlando. Visit www.asashop.org. May 12 * 36th annual Spring Classic Car Show,...
Klamath Falls, Ore. (March 30, 2018) — Excel Auto Body announced today that they received their Assured Performance Certification, officially recognizing them as a preferred repair shop for Kia®, Hyundai, General Motors, FCA, Nissan® and Ford®. “This is an exciting recognition by the auto body...
One of the Subaru Rally Team USA entries in the 2017 Oregon Trail Rally traverses the rally course in the Columbia Gorge area.
IDAHO The 24th annual Spring Swap Meet is April 14, at Firebird Raceway in Eagle (Boise). The event is the largest automotive swap meet in the five-state Intermountain region and features hundreds of exhibit booths and thousands of attendees. For details, visit www.firebirdonline.com. H.B. 506 was...
Ed Schaplow, of Allview Services, diagnoses a Lincoln Navigator using a probe he helped design.
Lynnwood, Wash.—While repairing vehicles was always a top priority for Ed Schaplow, the process of owning a shop, becoming a noted automotive diagnostician, and being an automotive trainer and consultant followed a fascinating course. “I worked on cars before I could drive, as well as farm...
Cris Kuhnhausen and John Kimpton became Fix Auto USA franchisees about four years ago when they shifted their business focus strictly to collision repair.
Springfield, Ore.—John Kimpton and Cris Kuhnhausen, of Fix Auto Springfield, took an uncommon route to becoming collision repair shop owners. Back in the mid-1980s, the two college friends knew they wanted to eventually own a business together, and before that decade ended, they had opened a...
George Velichkov (left), who was an import parts supplier to Owner Glenn Macmillan for 14 years, is the service manager at Eastside Autoworks and Bellevue Auto Service & Electric.
Bellevue, Wash.—Long before hybrids were as popular as they are today, Eastside Autoworks was servicing the gas/electric vehicles on a regular basis, as well as providing unique engineering and repair services for electric vehicles at the shop through a separate business known as Pacific Electric...
March 27-29 * 69th annual Vehicle Maintenance Management Conference (VMMC), Shoreline Community College, Shoreline, Wash. Visit www.vmmc.us. April 1-30 * National Car Care Month (Be Car Care Aware Campaign), coordinated by the Car Care Council. Visit www.carcare.org for details on sponsoring an...
Bret Bothwell has grown his company from three employees at one shop to more than 75 employees at six.
Portland, Ore.—Bret Bothwell made a full-price offer about four years ago to the owner of a collision repair shop in Southwest Portland who was looking to sell, but then heard nothing for months. “It turned out he was doing a bunch of due diligence on who I was, but it made me nervous when a full-...
Albin Moore says that without good technical data, “technicians can stumble around in the dark with no direction.”
Plain, Wash.—When a realistic view of the all-important underhood service is needed, going to a technician who has expansive knowledge provides insights that can be helpful to shop owners, service advisers, and techs alike. Albin Moore, AAM, is a resource that Parts & People has used in the...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.