Publisher's Statement

Parts distribution — real value Before there were value-added services, there was — and still is — real value in the American parts distribution channel.  Shop customers continue to benefit immensely from the efficiencies and effectiveness, not to mention the investment, inherent in the timely...
Simple truths For more than 25 years, monthly Parts & People byline articles are written from interviews conducted with small- business owners in the parts and service industry as well as industry executives, leaders, managers, trainers, and spokespersons.  Many changes occurred over 25-plus...
Right to Repair Dedicated efforts paid off for the Right to Repair Coalition in August when Massachusetts Gov. Deval Patrick signed into law a bill that requires auto manufacturers to sell diagnostic and safety information to car owners and vehicle service repair shops.    The bill mandates that...
Handheld mirror is selected as a top management tool — again Despite the introduction of cool technology and software used to enhance modern business management efforts, at the end of the day it is the owner, executive, or manager reflecting on his or her own effectiveness that makes the difference...
Think customer well-being Many small businesses in the industry are having good years.  Contributing factors include record heat, regional energy or agricultural upticks in the economy, diminishing of competition, and good planning and execution of a business plan. Creating a customer is the first...
by Lance Buchner Restoring productive wealth, value, and confidence Small business indexes such as the National Federation of Independent Businesses (NFIB) report that small business confidence continues to drop. The NFIB reported that confidence dropped for the sixth month in a row.   Expectations...
Trade shows reveal emerging trends and business cycles One of many defining benefits derived from attending industry trade shows is the identification and articulation of emerging trends, changes, and business cycles in the participating industry segments.   Whether it be the large, national shows...
Industry healthy, wealthy, and well The industry has met, recognized outgoing and rising leadership, expressed and demonstrated optimism, and reported emerging trends and changes.  With over 60,000 pre-registered buyer attendees to the Automotive Aftermarket Industry Week (AAIW), well over 100,000...
2012 trends Tim Rogers, R.L. Polk CEO, presented “five trends in five minutes” at the AAIA Town Hall Meeting during AAPEX.  He remarked first that light vehicle sales are headed up, driven by crossover sales, but more slowly than hoped in a total sales year of 12.7 million new vehicles sold.   ...
Benjamin Franklin’s Post Office The U.S. Post Office (USPO) was created July 26, 1775, by decree of the Second Continental Congress.  Based on the Postal Clause of Article One of the U.S. Constitution, empowering Congress “to establish post offices and post roads,” it became the U.S. Post...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.