Publisher's Statement

Association-sponsored training on the upswing The “soft” infrastructure of education and training is increasingly important in a rapidly changing, technological society and industry.  In many cases, it is the associations that have dedicated time and resources to collaborating, developing and...
Diminished ‘sweet spot’ under attack The aftermarket sweet spot, generally defined as vehicles between six to 12 years old, peaked in 2011 at 104 million and is now estimated to be at about 101 million.  The peak number resulted from 15 to 16 million vehicles being sold, per year, in the years...
Due diligence difficulties during uncertain times Business decisions involving asset acquisition, merger and acquisition, and business transactions require due diligence.  The term, arguably, can also apply to a business owner’s decision-making responsibilities, in good conscience, as it affects...
Parts distribution — real value Before there were value-added services, there was — and still is — real value in the American parts distribution channel.  Shop customers continue to benefit immensely from the efficiencies and effectiveness, not to mention the investment, inherent in the timely...
Simple truths For more than 25 years, monthly Parts & People byline articles are written from interviews conducted with small- business owners in the parts and service industry as well as industry executives, leaders, managers, trainers, and spokespersons.  Many changes occurred over 25-plus...
Right to Repair Dedicated efforts paid off for the Right to Repair Coalition in August when Massachusetts Gov. Deval Patrick signed into law a bill that requires auto manufacturers to sell diagnostic and safety information to car owners and vehicle service repair shops.    The bill mandates that...
Handheld mirror is selected as a top management tool — again Despite the introduction of cool technology and software used to enhance modern business management efforts, at the end of the day it is the owner, executive, or manager reflecting on his or her own effectiveness that makes the difference...
Think customer well-being Many small businesses in the industry are having good years.  Contributing factors include record heat, regional energy or agricultural upticks in the economy, diminishing of competition, and good planning and execution of a business plan. Creating a customer is the first...
by Lance Buchner Restoring productive wealth, value, and confidence Small business indexes such as the National Federation of Independent Businesses (NFIB) report that small business confidence continues to drop. The NFIB reported that confidence dropped for the sixth month in a row.   Expectations...
Trade shows reveal emerging trends and business cycles One of many defining benefits derived from attending industry trade shows is the identification and articulation of emerging trends, changes, and business cycles in the participating industry segments.   Whether it be the large, national shows...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.