Regional Coverage

Owner Chris Steger (left) and his crew helped make repairs to a vehicle which was donated to CFS along with help from NAPA.
St. Louis—Sometimes the best way to beat the competition is to just buy them out. As Chris Steger’s shop, Steger Service, has grown, so has the need for expansion. Steger recently acquired a former Midas facility across the street which, for many years, was the source of the shop’s most direct...
Hans Art started Hans Art Automotive in San Francisco after working on a 1955 Pontiac for a friend. Today, he relies on training, customer education and diagnostic prowess.
San Francisco—The hair might be gone, but the passion is still there. Hans Art, the owner at Hans Art Automotive has seen the industry change in several dramatic ways since he opened his doors in 1970, but this “old hippy” said many of the most important things are still the same. By staying on top...
Denver—The Colorado Automobile Dealers Association (CADA), released its newly formatted and redesigned “Colorado Auto Outlook” reports that Colorado new car and light truck registrations, year to date (YTD), declined 3.3 percent versus a year earlier. That compares to a 1.2 percent increase...
As Jack’s Alignment approaches its 69th year, Jack Humphrey continues to invest in tools and training. The shop averages 20-45 alignments per day depending on the season.
Colorado Springs, Colo.—Nobody could argue that the $20,000 Jack Humphrey’s father invested in building a four-bay alignment shop in his backyard in 1971 wasn’t a good idea. The building and the business have become staples in the Colorado Springs community, and Jack’s Alignment Service will enter...
Sacramento, Calif.—The California green vehicle market continues to experience growth throughout the state, especially with increasing electric vehicles sales, which now make up 3.1 percent of total new vehicle sales year to date, an increase from 2.4 percent this time last year. However, according...
Newport Beach, Calif.—There is steadily increasing merger and acquisition (M&A) activity in the automotive aftermarket world today as private equity firms seek profitable businesses to expand their interests. Last year had the largest number of deals on record. “All segments are doing...
Special speaker Fred Gruner of NVIDIA and ASCCA Connected Car Committee member (far right), answers a question from the audience during the Q&A session.
El Cajon, Calif.— Imagine 15 years from now, when 80-90 percent of vehicles sold will have some sort of autonomous system that will be highly integrated, and systems will be complicated and difficult to debug problems. “People will want experts who specialize in self-driving systems,” said Fred...
Owner Walee Gon at Faxon Garage’s business has grown continually by retaining his technicians and finding customer-centric service advisors.
San Francisco—By accessing a wide range of informational tools and working hard to find and hire people that share his passion for customer service, Walee Gon, the owner of Faxon Garage, has watched his business grow and hitting better numbers every year. Gon, 47, immigrated to the U.S. from China...
Suzanne and Keith Lewis have 20 towing-related pieces of equipment at Pro-Tow, including this Class C tow truck.
Auburn, Wash.—Keith Lewis, AAM, and wife, Suzanne, have created a prosperous business in their 25 years in the automotive repair and towing realm. The pair met while attending Central Washington University (business and accounting degrees respectively) and opened their first shop, Motorplex, in...
Mazda’s G067 Doppler Simulator costs more than $3,000 and is used to calibrate blind spot monitors on the CX-3, MX-5, and some Mazda 6 models, while other models use a tripod-mounted stainless steel reflector. (Photos by Kirk Holland, Gladney Automotive Solutions)
Peoria, Ill.—A recent example illustrated what Eric Ziegler, owner of EZ Diagnostic Solutions, calls “The Wild West” of advanced driver assistance systems (ADAS), in which simple repairs now sometimes create new difficulties. His technician, Bryan Henry, was having trouble recalibrating the forward...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.