Regional Coverage

Shawn and Lisa Saidi, co-owners of Active Auto Body, say they have reached capacity at their 10,000-square-foot facility, where the number of employees has tripled since 2008.
Sunnyvale, Calif.—Shawn and Lisa Saidi, co-owners of Active Auto Body, are riding a wave of fast growth after having moved into a new facility and more than tripled their staff over the past eight years. The couple started the business in Mountain View, in a 4,000-square-foot shop with just four...
Greg (l.) and Dave Osborne say the vast majority of customers prefer text messages and photos that update them with the repair process.
Blue Springs, Mo. — More time is now spent in the office, and repair methods have changed. But in the more than 40 years it’s been in business, one constant for Charlie’s Auto Collision Repair has been paying careful attention to the quality repair promised to the customer, said Dave Osborne, who...
Service King is set to open the 70,000-square-foot Milpitas collision repair center in the first quarter of 2016.
NORTHERN CALIFORNIA Service King Collision Repair Centers recently hosted a hard-hat tour at its future Milpitas repair center where more than 100 guests attended. Service King is set to open the 70,000-square-foot collision repair center in the first quarter of 2016, and the event provided the...
MIDWEST ASA-Midwest’s Vision 2016 website and registration is now open at www.visionkc.com. The only way to make reservations for the Sheraton Hotel is to complete and submit a conference registration. Any questions or need for additional information, contact ASA-Midwest at 816-781-5801 or sheri@...
Jeff Lovell
By most accounts, 2015 was a growth year for those in the service, repair, and parts segments of industry in the Northwest. The following are business perspectives from a variety of professionals about the past year and what 2016 will bring for their organizations and the industry in the region....
The staff at Collier Brothers Auto Body Co. include, from l., Co-owner Wayne Jackson, Technician Khris Canada, and Co-Owner Craig Collier.
St. Louis—How does a family-owned and operated collision repair shop keep the doors open for 70 years? Co-owner Craig Collier says the key is customer relationships. “The customer is always first and what the customer says goes. No shortcuts. What you get charged for is what you get done,” said...
Adam Robertson instructs a capacity class at ATE 2015. (Photo courtesy of ASA Northwest)
SeaTac, Wash.—Jeff Lovell, AAM, and Brenda Wolslegel, of ASA Northwest, said the Automotive Training Expo (ATE) website (www.atetrainingexpo.com) was fully operational as of Dec. 8, for complete information and registration for the March 18-20, automotive training event at the DoubleTree Hotel...
The staff at Grays Auto Service includes, from l., Technician James Townsend, Master Technician Vern Perry, Master Technician Rick Austin, Owner Bruce Gray, Technician Chris Roberts and Service Writer Diane Bruns.
Richmond Heights, Mo.—Nestled away on a side street, Gray’s Auto Service is far from quiet. Owner Bruce Gray says that he can’t even begin to put a number on how many customers they service each week. “We have around 5,000 regular customers in our computer, and a total of around 10,000,” said Gray...
George Schillinger
Shoreline, Wash.—With the theme “Dedicated to Sharing Knowledge,” the 66th annual Vehicle Maintenance Management Conference (VMMC) will be held March 22-24, at the Professional Automotive Training Center at Shoreline Community College (SCC), just north of Seattle. As the premier West Coast...
Owner of Solano Way Auto Repair, Ken Fritzberg Sr. (l.) and his son, Ken Jr., started using ESi training and hired a coach, brought on Kukui as its shop management software, and implemented an advertising program through Yelp and Mudlick Mail that led to 36-precent growth last year.
Concord, Calif.—Ken Fritzberg, owner of Solano Way Auto Repair, recently attended a course taught by Maylan Newton, CEO of Educational Seminars Institute (ESi), about the proper way for a shop owner to “exit” his or her business. Having owned and operated his shop for 32 years, Fritzberg paid close...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.