Regional Coverage

San Jose, Calif.—One of the biggest automotive mysteries to the average person is the electrical system, Kurt Duncan, co-owner of Kurt’s Electric & Repair, said. That’s why his original focus was electric wiring repair and fabrication when he and his wife, Kristie, opened the shop in 1989. “I...
Kansas City, Mo.—An operational change, with some assistance from his paint supplier, was just what Eric Heinen, body shop manager at Cadillac, Buick, GMC dealership Conklin Fangman Kansas City, needed when almost overnight his department’s daily business volume more than doubled, and often tripled...
Irvine, Calif.—In Patrick Dorais’ view, a lot has been accomplished in his two years as Chief of California’s Bureau of Automotive Repair (BAR), overseeing licensing, enforcement, administration of the Smog Check Program and other operational matters. In an interview with Parts & People at the...
KANSAS On July 25, Craig Van Batenburg, owner of Auto Career Development Center (ACDC), led an all-day hybrid and electric vehicle training class for technicians and trainers across the Midwest. The live, on-car class, hosted by AE Tools in Olathe, focused on advanced hybrid training on all makes...
Concord, Calif.-For 38 years, Mike and Nancy Hitchcock lived next door to their auto repair shop, Hitchcock’s Auto Service, which they built on their one-acre property outside the city limits. It’s a place where Mike Hitchcock said he could have easily retired, but instead, last November he decided...
St. Louis—It’s an indication of the busy state of affairs on a weekday morning at Ribaudo’s Auto Repair in the heart of south St. Louis that when owner Sam Ribaudo wants to have an extended conversation with a guest, he suggests moving to the overflow building behind his main facility. “It will be...
NORTHERN CALIFORINA For the second straight year, Mike’s Auto Body has been awarded the Farmers Insurance Regional Multiple Shop Organization (MSO) Group of the Year award for their work in 2014. The award, which recognizes the auto body company for its consistent delivery of outstanding customer...
Ferguson, Mo.—As more plastics are being used in car manufacturing, there’s more hidden damage with something as seemingly simple as a bumper repair or replacement, which can affect customer car rental lengths and billable items, said Jason Lonero, who runs 30-year-old Lonero’s Auto Body in...
NATIONAL Wells Manufacturing has officially adopted the Wells Vehicle Electronics name as its corporate identify. The change was made following the acquisition of the Wells business by global ignition products manufacturer NGK Spark Plug. Wells is a global manufacturer and supplier of advanced...
Dellwood, Mo.—Complete Auto Body & Truck Repair’s Dellwood, Mo., location, next door to Ferguson, recently reopened its doors in July with a remodeled store and brand-new Total Fleet Service expansion after being vandalized by last year’s riots. The original Total Fleet Service business opened...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.