Regional Coverage

Exact Performance Owner Ben Bennett (l.) and Service Manager Dillon Rath, Bennett’s son-in-law, have expanded the business from its Lexus roots to include other Japanese makes.
Mission, Kan.—After several years as service manager of a local Lexus dealership, Ben Bennett struck out on his own in March 1998 with the relatively new niche of providing a “dealership alternative” for service and repair of Lexus cars. Over the years, Exact Performance has expanded to include all...
Lorenzo Avila says a background in the high-tech industry helps him bring new ideas and processes to the collision business.
Fremont, Calif.—Lorenzo Avila and Norberto Salas see themselves as in the “safety” business as much as the “collision repair” business. “You have to do a repair thinking about the safety of the passengers,” said Avila, who along with Salas operates two Luxe Collision locations in the Bay Area. “I...
The staff at Leibrand’s Riverside Automotive, from l., are Jim Wainright, Larry Leibrand, Corey Brown, Ralph Haney, Jerry Beck, and Robert Boyle.
Riverside, Mo.—Larry Leibrand greets his customers at Leibrand’s Riverside Automotive with a smile, outstretched hand, and always by name. “I know their name, their spouse’s name, their kids, where they work, etc.,” Leibrand said. A third-generation shop owner, Leibrand has a loyal customer base...
NORTHERN CALIFORNIA On Jan. 1, all ASCCA members will start receiving the ASCCA TeamTalk emails. Members can use it for questions, networking, and to share any other information with the entire ASCCA membership. The emails will include an option to unsubscribe, for any members who do not wish to...
David W. Kimbell (r.), director of marketing, Arnold Motor Supply, accepts his Automotive Aftermarket Management Education Award from Keith Pretty, president and CEO of Northwood University. (Photo by Rob Merwin)
MIDWEST Northwood University recognized David W. Kimbell, director of marketing of the Arnold Motor Supply, and John Minor, president, Midwest Wheel Companies, for their support of educational initiatives and learning within the automotive aftermarket industry with its prestigious Automotive...
The Foreign Parts Specialties (FPS) crew from Sacramento, Calif., met with oil supplier Total Specialties at the Recent AAPEX show.  Pictured, from l., are FPS Purchaser Justin Wilgus, Total’s West Coast District Sales Manager Ryan Maas, Nick Lettini, owner of Frank’s Automotive in Sacramento; his brother Ray Lettini, owner of FPS; and Total’s West Coast Distribution Manager Herve Blanquart.
SEMA attendance was reported to be more than 100,000 this year and occupied one million net square feet.
From l., Owner Dave Dolphus, Parts Manager Almir Zgalj and CSR Alex Cook carry on Niebling Auto Body’s long-standing traditions while adapting for today’s market. Dolphus also credited Manager and Estimator David Beck, who was unavailable during Parts & People’s visit, with much of the shop’s continued success.
St. Louis—How does Niebling Auto Body, established in 1892, continue to remain successful with ever-changing times? “By necessity,” said owner Dave Dolphus, laughing. “We’ve always kept up with I-CAR training and, even though we’re a small shop, we invest in new technology.” In the past, Niebling...
Liqui Moly’s Regional Sales Manager Chris Luessen of Sammamish, Wash., says Liqui Moly now carries Mercedes-Benz 229.52 diesel spec motor oil, a cost-effective alternative to Mercedes-Benz branded oil. The oil was featured at the recent AAPEX show in Las Vegas.
SEMA attendance was reported to be more than 100,000 this year and occupied one million net square feet.
From l., Olive–Fee Fee Autocare General Manager Dan Kuenker and Service Writers Don Doering and Andrew Moore help educate customers on diagnostic charges.
St. Louis—In his four decades in the business, Dan Kuenker, general manager of Olive Fee Fee Autocare, has seen wholesale changes in the industry; yet the basic rules of business still apply, he says: Do a good job, develop strong relationships with your customers and be honest with them. Kuenker,...
Anthony Frohwien, technical product specialist for Federal-Mogul Motorparts in Rancho Dominguez, Calif., brings training to the repair shop through the Garage Gurus mobile program.
SEMA attendance was reported to be more than 100,000 this year and occupied one million net square feet.

Pages

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.