Regional Coverage

Jeff Lovell
The Auto Care Association’s Auto Care Factbook indicates that the automotive aftermarket is currently a $392 billion industry and is expected to reach $433 billion in 2021. And with that comes the growing pains of challenges and opportunities. Today’s issues for repairers may sound familiar, but...
Tim Paap, owner of Paap Auto Body, says, “The collision industry is changing at such a rapid pace that you have to be almost like liquid. You have to be able to move and fall into place with whatever changes come and go.”
Mattoon, Ill.—The future of the collision repair industry is certainly dependent on many unforeseen factors, but as technology and OE repair processes evolve, so must Tim Paap, owner of Paap Auto Body. In a primarily rural market, Paap has adapted and succeeded to ensure that whatever may come, his...
Maria Barrera encouraged her husband, “Ozz” Barrera, to return to the automotive industry after a period of ups and downs in his career. He did return, and with a completely different mindset that led him to starting his first shop in 2002.
Wheat Ridge, Colo.–Osvaldo “Ozz” Barrera, owner of West Highlands Auto Repair, will sometimes drive his customers home after they drop their cars off for service. “Most of them don’t know me,” he said. “They ask how long I’ve been with the company and I’ll just say, ‘Since the beginning.’” It’s not...
Over the last year, Wholesale Parts Director Mike Merrifield and his team have brought in a full line of ACDelco inventory, which will be available for delivery beginning in 2019.
Omaha, Neb.—Wholesale Parts Director Mike Merrifield and his team sat down in 2012 to develop a brand-new wholesale parts delivery business model. The fact that this was something new for the Woodhouse family of dealerships was viewed as a positive instead of being seen as a hurdle they would need...
Brent and Jody Kniesel, third-generation owners, say established processes have led to increases in sales and staff.
Citrus Heights, Calif.—The accolades are numerous for Kniesel’s Auto Service Centers: the three-location MSO has won The Best of Citrus Heights nine years in a row, KCRA A-List, Sacramento City Voter A-List, Angie’s List Super Service Award, and has 1600-plus five-star reviews. “We have been...
Service Advisers Lance Smith (left) and Shawn Swarm (right) work with Service Manager Kirk Erickson at AG Automotive.
Portland, Ore.—Known since 1993 as AG Diesel, the north Portland shop, owned by Cameron Tormanen, is now AG Automotive to reflect its expansion into passenger car, SUV, crossover, and other light-duty vehicle service and repair, said Kirk Erickson, AAM, longtime service manager at AG who handles...
From left: Mario Corral, Jonathan Cecil, and Abraham Giles
COLORADO The annual ASA Colorado Summit is scheduled for Jan. 26 from 7 a.m.—5 p.m. at Lincoln College of Technology, 11194 E 45th Ave, Denver. The Summit offers networking opportunities and extensive training opportunities. The price for ASA members is $175 and $200 for non-members. Attendees can...
Mark Foppe, owner of Auto Tech Auto Center, says the future of the industry hinges on training and education in ADAS and vehicle information systems.
O’Fallon, Mo.—When Mark Foppe purchased AutoTech Auto Center in 2016, the foundation was already laid for him to takeover a successful shop by the previous owners, yet he knew there were new opportunities. “I decided that there was room for some improvement. This year we have had five of the...
Technician John Gengel of Bellevue Tires & Auto Service won Gates/ASE Master Automobile & L1 Technician of the Year award.
MIDWEST Technician John Gengel of Bellevue Tires & Auto Service has won the Gates/ASE Master Automobile & L1 Technician of the Year award. Overall, 52 automotive professionals were recently recognized at the Fall Board of Governors meeting of ASE in Florida. The annual awards banquet...
From left: Co-owners Andrew “AJ” Bray and Bob Cornwall and Service Manager Don Moritz strive to make every customer a “Raving Fan.”
Placentia, Calif.—Location, location, location. When Buddy Dubois opened Placentia Super Service in 1978 it was a small shop in an older part of town. However, due to a major renovation project in that area some years later, the shop was able to relocate to its present 14,000-square-foot stand-...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.