Regional Coverage

Ron Metcalf, co-owner of National Differential, stocks popular Ford, Dodge, and GM remanufactured transfer cases ready for installation.
Security, Colo.—Business partners Mike Snover and Ron Metcalf know how costly a tied up service bay can be. Rather than having a technician rebuild a differential on the spot, the duo says it’s far more profitable and reliable to remove and replace the unit, something they do at their two repair...
Yingling’s Auto Service, Topeka, Kan., had its website, yinglings.com, selected as a Top 10 site.
Yingling’s Auto Service, Topeka, Kan., has been selected as an annual Top 10 website by ASA and AutoInc. magazine. Since its inception, AutoInc.’s Top 10 contest has served as a guide to help member-shop owners create a site that proactively promotes their business through cost-effective digital...
From left: The front office staff at Premium Collision Center includes I-CAR-trained Estimators Miguel Lugo and Andy Arabatlian, Jack Balyan, co-owner, Luis Raco, production manager, and Linda Marin, customer service rep, who provide live collision assistance and 24-hour customer service.
West Hollywood, Calif.—By now, nearly everyone in the collision industry is aware of the Oct. 2, landmark judgment against John Eagle Collision Center, in Dallas, for not following OEM-specified procedures when it replaced a Honda Fit’s hail-damaged roof with adhesive bonding, not welds. A...
Blue Streak named UTI student Daniel McMahon as a recipient of its $5,000 scholarship.
David Pajon, of G&C Autobody, accepted an “Award of Distinction” presented posthumously to his uncle, Gene Crozat, at an award ceremony in Las Vegas in early November. The award recognized Crozat, who died in late 2016, and his business for charitable work, including providing a day at...
Sticking to OEM repair procedures has earned Best Body Shop owner Clay Hoberecht praise from his customers and friction from insurers.
Wichita, Kan.—“Design-based repair” is a phrase that Clay Hoberecht, owner of Best Body Shop, said neatly describes the duty of today’s collision repair shop: to use OEM parts and procedures to restore as-built crashworthiness. He picked up the catchy phrase in talking with a representative at...
Bill Maggs received the Jack Creamer Leader of the Year Award.
The Automotive Warehouse Distributors Association (AWDA) recently presented awards highlighting the excellence in the warehouse distribution industry. The Jack Creamer Leader of the Year Award, which acknowledges an aftermarket professional who has contributed to the industry in a unique and...
From left: Office Manager Allison Molinas, Owner J.R. Hubbard and Co-Manager Anthony Molinas are always seeking out a better way to fix a car at Selecta Auto Body.
San Francisco—By prioritizing OE training, quality work, being a green facility and a responsible employer, Selecta Auto Body in the Bernal Heights neighborhood of San Francisco is succeeding in a tight market, according to its owner J.R. Hubbard. With 15 employees and repairing 100-120 vehicles...
The second-generation 2018 Nissan Leaf debuted at the Seattle International Auto Show. Nissan said electric car offers the fastest charging rate of any EV on the market. (Photo by Jerold B. Smith)
OREGON          The Portland International Auto Show is set for Jan. 25-28, at the Oregon Convention Center in Portland. In addition to hundreds of new cars on display, the event features a Portland Trail Blazers Kids Camp, a Tech Zone to see what’s new in vehicle technology, ride n’ drives of more...
Troy Lindquist says developing his own technicians in-house is allowing his company to grow without struggling to find employees.
Redmond, Ore.—Troy Lindquist didn’t want to be yet another collision repair shop owner bemoaning the difficultly of finding qualified technicians. So he built a system within his shop to develop the technicians he needs. “I’m not saying it’s perfected,” Lindquist, who owns Premier Auto Body, said...
McKay NAPA Auto Parts will present a $64,026.04 to Make-A-Wish volunteers in early December.
The Enterprise Rent-A-Car Foundation announced a $30 million donation to The Nature Conservancy. The five-year donation, called the “Routes & Roots: Enterprise Healthy Rivers Project,” helps support The Nature Conservancy’s long-term water resource management initiatives and is expected to...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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