Regional Coverage

U.S. Rep. Jackie Walorski and MEMA President and CEO Bill Long at this morning's award presentation during the 2019 MEMA Legislative Summit.
Representative Jackie Walorski (R-Indiana) was honored today by MEMA as the 2019 recipient of the Joseph M. Magliochetti Industry Champion Award, a special recognition given to elected officials who have shown outstanding leadership on behalf of motor vehicle component suppliers. MEMA is the parent...
STAUNTON, Virginia, May 1, 2019 – Federated Auto Parts is pleased to welcome a new member, Hanson Distributing Company, who becomes the newest addition to take advantage of the support offered by Federated and the Automotive Parts Services Group. “We are excited to add Hanson Distributing Company...
Casey and Kevin Cooper are expanding their 122th Street East store in Tacoma. Having the right staff in place allows them to concentrate on growth.
Tacoma, Wash.—Kevin and Casey Cooper are confident owners of two shops on the edge of Tacoma because of the quality staff and systems they have in place to handle growth. “We give the credit of our success to the willingness of our teams to do their very best work and be the best at what a repair...
From left: Joe Tuha, body shop manager; Brian Noeth, parts manager; Justin Heutel, fixed operations manager; Doug Sucher, service manager, conduct numerous inter-department meetings to ensure the dealership is optimizing service and operations.
Sunset Hills, Mo.—Brian Noeth has worked at dealerships where friction between departments wasn’t uncommon, which, unsurprisingly, often resulted in poorer overall store performance. Fortunately, he says that’s not the case for the team at Sunset Ford, and as parts manager, he’s built up his...
From left: Pickering siblings Trent, Brandon and Taylor, say new exterior signage and colors are carried across all other marketing aspects of the business and shop identity to bring cohesiveness and brand definition.
Lakewood, Colo.—Randy Pickering has an important date marked on his calendar — November 2020. It’s when he’s set to retire and will hand off two-location Pickering’s Auto Service to his three children, Trent, Brandon and Taylor, who represent the family’s fifth generation in the automotive industry...
Dennis Sweeney (front, left) says his parts department team is driving new growth as the dealership expands. “If you don’t have good people, you’ve got nothing,” he says.
Oakland, Calif.—As a former member of the United States Marine Corps, Parts director Dennis Sweeney has taken what he had learned from his service and carried it into the civilian work world at Oakland’s Downtown Subaru. . . . . . . . . . . . . . . . . At a Glance • Parts department annual sales: $...
Rudy Gargiulo, owner of C&M Automotive & Transmission, says that as vehicle components last longer, shops must re-tool their business models.
Simi Valley, Calif.—Vehicle complexity can often present challenges in service and repair for many shops, but Rudy Gargiulo embraces the opportunities new car technology presents. “We love working on transmissions because the more complicated they are, the more expensive they are to fix,” he said...
Dick Smith Ford Body Shop Manager Marc Miller (right) inspects an F-150 with Technician Ralph “Rufus” Kaat prior to delivery.
Raytown, Mo.—After Dick Smith Ford Body Shop Manager Marc Miller’s 39 years in collision repair, a vehicle’s technology and its repair needs may have changed, but what has remained constant is that business is built on relationships with customers, employees, and insurance companies. His philosophy...
Oakland, Calif.—It’s not all that uncommon to find a collision repair business that has reached its 25th anniversary in business. But there aren’t many that reached that milestone in 1902 and are still operating. . . . . . . . . . . . . . . . . At a glance: • Founded: 1877• Shop size: 15,000 square...
Shop owner Gary Oliver said he wished he’d made the move to a larger facility 10 years earlier than he did.
Yakima, Wash.—It was a number that would never show up on a profit-and-loss statement that helped convince Gary Oliver it was time to move his business. “It was $2,000 a month,” Oliver said. “That’s what I was spending just to move cars.” . . . . . . . . . . . . . . At a glance: • Shop size: 17,000...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.