CARSTAR Jungerman in St. Peters, Mo., named Franchisee of the Year
Carlsbad, Calif.—Each year at its annual conference, CARSTAR Auto Body Repair Experts recognizes the top CARSTAR owners and business groups throughout its network for their leadership and performance.
In the categories for top operations, Dean Fisher, vice president of operations for CARSTAR Auto Body Repair Experts, presented awards to CARSTAR stores for their achievements. The winners included the following.
Taking home the top honor as Franchisee of the Year was CARSTAR Jungerman in St. Peters, Mo., owned by Kerry Woodson and Toni Donius. Franchisee of the Year is the highest award given in the CARSTAR system, and it represents the best of the best that is CARSTAR. This year’s winner was chosen on criteria such as using all vendors possible, attending the annual conference, being image-compliant, submitting reports on time online, and delivering consistently high CSI for the month and quarterly periods.
“It takes a great deal of innovative thinking, strong leadership and teamwork to satisfy so many customers while meeting the challenges of today’s economy and ever-changing business environment,” Fisher said. “The national award recipients we’ve recognized during this year’s CARSTAR conference should be proud of their accomplishments. We can all learn something from their examples.”
Illinois shop wins performance awards
CARSTAR Kurt’s Collision Center in Maryville, Ill., won national performance awards at the annual CARSTAR conference, which also honored its top performers from across the U.S. for closing ratios, cycle times and CSI.
“Our commitment to excellent customer service and high-quality repairs is reflected in our consistently high customer satisfaction index, and these six store owners are examples for our entire CARSTAR network,” said David Byers, CEO of CARSTAR Auto Body Repair Experts. “Customer surveys and our own KPI measurement process tell us these store owners and employees receiving these honors have very strong operational foundations and a commitment to continuous improvement.”
CARSTAR Kurt’s Collision Center took home the 2014 “Overall 3Cs award for Closing Ratio, Cycle Time, and CSI. It also was the first-place finisher in the Top Cycle Time category, at 4.4 days.
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