CARSTAR North American Operations Team Holds First-Ever Operations Retreat in St. Louis

Focus on Continued Performance Improvements Drive Success for North America’s Largest MSO Network

CHARLOTTE (March 15, 2017) – Driving continued performance improvements across North America’s largest MSO network requires strategic planning, constant communication and dedication to the details by corporate team members and franchisees alike.
To drive that through the organization and continue to build ONE brand as CARSTAR North America, CARSTAR recently held the inaugural CARSTAR North America Operations Retreat at Hunter Engineering Headquarters in St. Louis on February 28 through March 2, 2017.
The team collaborated and explored innovative ways to improve its Performance Based Agreements (PBA) initiatives as well as improve franchise performance and profitability through the CARSTAR EDGE Performance Platform, CARSTAR’s sequenced operational process creating Best In Class Locations that deliver an exceptional customer experience.
In 2017, the team will continue to focus on improving the 3Cs:  Closing Ratio, Cycle Time (LOR), and CSI through implementation of the CARSTAR EDGE Performance Platform.  Mark Algie, Business Development Manager, and Heather Green, Master Black Belt, with 3M Automotive Aftermarket Division, delivered a powerhouse training session on Value Stream Mapping and Lean Process Solutions.  The team also went onsite to two different CARSTAR locations for hands-on learning.
“This continues our long-standing strategic partnership with CARSTAR, which launched in 1992, and our focus on helping CARSTAR driving their best-in-class performance in a highly competitive market place,” said Algie.
“The CARSTAR North American Operations Team has a combined total of more than 500 years of tenure in the collision repair and insurance replacement industries. Our culture, knowledge and commitment to our franchisees and insurance partners is the lifeblood of our team,” stated Melissa Miller, VP Operations for CARSTAR North America.“With one team with the same goals focused on growth, performance and customer experience, we will further accelerate our position in the industry faster and better than anyone.”
CARSTAR North America ( and -- a part of the Driven Brands, Inc. family of automotive aftermarket franchise brands -- is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 500 locations in 30 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee.   CARSTAR was named the No. 1 largest MSO in North America by The Romans Group LLC, named 470 on Entrepreneur magazine’s Franchise 500® list and ranked 106th on Franchise Times® annual Top 200™ listing of the largest franchise systems in North America.  For more information visit and follow us on Facebook and twitter.  CARSTAR is actively seeking new franchisees.  Interested parties should contact Sam Freeman at or 888.505.6815.

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Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.

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