River Valley

St. Louis—Where there’s passion, there’s often success. Behind the unassuming exterior of Rowland Collision Repair Center is a facility furnished with the latest industry equipment and staff of highly trained technicians, who tackle some of the most demanding repairs today’s vehicles present. To...
Kirkwood, Mo.—Walk into Combs Auto Service and Tire Center on Big Bend Boulevard in Kirkwood and you might notice that something is missing in the shop’s reception area: tires and displays of other parts typically found in the lobby of most auto repair facilities. The absence of those products —...
St. Charles, Mo.—With a total of 19 classes in management, collision repair, or technical categories, there was plenty of information to soak up at the Alliance of Automotive Service Providers of Missouri’s (AASP-MO) 34th annual EXCEL Trade Show & Training Conference, Sept. 18-19, at the St....
Red Bud, Ill.—In a town with a population of 3,500 that supports six body shops, Red Bud CARSTAR Collision Center finds ways to come out on top, from customer satisfaction to cycle time and well-trained staff. “We’re really saturated, but we have a fair amount of industry here which draws out-of-...
ILLINOIS Service King Collision Repair Centers announced expansion in the Chicago area through the acquisition of Riverdale Body Shop and its eight premier collision repair facilities. It now offer 22 locations across the area. An area of rapid growth for Service King in 2015, the Riverdale...
Cape Girardeau, Mo.—Advanced Automotive’s owner, Roger Austin, doesn’t look over his shoulder to see what his competition is doing, he’s looking ahead to determine areas of growth and differentiation. The shop’s average RO is $480, which has risen “considerably” over the past couple of years, a...
Ferguson, Mo.—As more plastics are being used in car manufacturing, there’s more hidden damage with something as seemingly simple as a bumper repair or replacement, which can affect customer car rental lengths and billable items, said Jason Lonero, who runs 30-year-old Lonero’s Auto Body in...
Dellwood, Mo.—Complete Auto Body & Truck Repair’s Dellwood, Mo., location, next door to Ferguson, recently reopened its doors in July with a remodeled store and brand-new Total Fleet Service expansion after being vandalized by last year’s riots. The original Total Fleet Service business opened...
ILLINOIS Exhibitor registration for The Auto & Truck Recyclers of Illinois Convention & Trade Show is now open. The event will be Sept. 18-19, at the Hyatt Regency O’Hare, in Rosemont, and there will be a drawing for a Mexico trip for two for all that register. Attendee registration...
St. Louis—It’s been the busiest summer in years for Jake Grebe, manager of J&W Automotive, in St. Louis. Its average RO has been increasing throughout the year to $265, he said, as have RO counts, which are circling around 300, up from the low 200s end of last year. “The automotive business is...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.