River Valley

The staff at Collier Brothers Auto Body Co. include, from l., Co-owner Wayne Jackson, Technician Khris Canada, and Co-Owner Craig Collier.
St. Louis—How does a family-owned and operated collision repair shop keep the doors open for 70 years? Co-owner Craig Collier says the key is customer relationships. “The customer is always first and what the customer says goes. No shortcuts. What you get charged for is what you get done,” said...
The staff at Grays Auto Service includes, from l., Technician James Townsend, Master Technician Vern Perry, Master Technician Rick Austin, Owner Bruce Gray, Technician Chris Roberts and Service Writer Diane Bruns.
Richmond Heights, Mo.—Nestled away on a side street, Gray’s Auto Service is far from quiet. Owner Bruce Gray says that he can’t even begin to put a number on how many customers they service each week. “We have around 5,000 regular customers in our computer, and a total of around 10,000,” said Gray...
Owners Ann and Ken Faust opened Faust Automotive and Tires in 2001 with just one employee. Today, the shop employs eight people in addition to the Fausts.
Aviston, Ill.—In any conversation with Ken and Ann Faust, it’s hard not to conclude that a key to the success of their business, Faust Automotive & Tires, is the trust and confidence they place in one another and their employees. Founded in 2001 with Ken, Ann, and a single employee, the...
Brad and Julie Zara presenting the 1999 Alero to Mahogony Wilson and her daughter Aniya.
MISSOURI Al’s Automotive and Tire has been purchased by Telle Tire & Auto Service. After 34 years in business Jim and Diane Berberich will be retiring. Telle Tire and Auto, a fourth generation business founded in 1942, will continue at the same location in Fenton, with the same employees. Aaron...
Liberty, Mo.—Registration for ASA-Midwest’s Vision Hi-Tech Training & Expo is now open for the March 3-6 event, at the Overland Park Convention Center in Kansas City. Last year’s event featured, for the first time, a Thursday Hi-Tech Tool Expo, which was introduced due to attendee feedback...
From l., Gerard Uhls, instructor at Jefferson College, Owners Charlie and Debbie Shelton, and Gary Boyher, professor at Jefferson College, coordinated with students to volunteer for Veterans Day.
Arnold, Mo.—Meineke in Arnold, Mo., provided current and former military personnel with a free “Basic Oil Change” on Veterans Day. It was the fourth year of the promotion at that location. Owners Charlie and Debbie Shelton estimated that more than 100 free oil changes would be completed by the end...
Aaron Patterson, operations and sales at Gaither Tool Company, Inc. in Jacksonville, Ill. demonstrates the company’s new Winntec Wheel Assist at the SEMA Show. The equipment allows a technician to remove and replace heavy tire/wheel assemblies from and onto a vehicle without physical strain, according to the company. (Photo by Jordan Sicht)
SEMA attendance was reported to be more than 100,000 this year and occupied one million net square feet.
From l., Owner Dave Dolphus, Parts Manager Almir Zgalj and CSR Alex Cook carry on Niebling Auto Body’s long-standing traditions while adapting for today’s market. Dolphus also credited Manager and Estimator David Beck, who was unavailable during Parts & People’s visit, with much of the shop’s continued success.
St. Louis—How does Niebling Auto Body, established in 1892, continue to remain successful with ever-changing times? “By necessity,” said owner Dave Dolphus, laughing. “We’ve always kept up with I-CAR training and, even though we’re a small shop, we invest in new technology.” In the past, Niebling...
From l., Olive–Fee Fee Autocare General Manager Dan Kuenker and Service Writers Don Doering and Andrew Moore help educate customers on diagnostic charges.
St. Louis—In his four decades in the business, Dan Kuenker, general manager of Olive Fee Fee Autocare, has seen wholesale changes in the industry; yet the basic rules of business still apply, he says: Do a good job, develop strong relationships with your customers and be honest with them. Kuenker,...
Linn, Mo.—With a variety of course options available, students at the State Technical College (STC) of Missouri can enter the workforce ready for a range of jobs in the automotive field. The Automotive Technology and Automotive Collision Technology programs have expanded in recent years at STC,...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.