River Valley

St. Louis—It’s been the busiest summer in years for Jake Grebe, manager of J&W Automotive, in St. Louis. Its average RO has been increasing throughout the year to $265, he said, as have RO counts, which are circling around 300, up from the low 200s end of last year. “The automotive business is...
St. Louis—It’s an indication of the busy state of affairs on a weekday morning at Ribaudo’s Auto Repair in the heart of south St. Louis that when owner Sam Ribaudo wants to have an extended conversation with a guest, he suggests moving to the overflow building behind his main facility. “It will be...
Carlsbad, Calif.—Each year at its annual conference, CARSTAR Auto Body Repair Experts recognizes the top CARSTAR owners and business groups throughout its network for their leadership and performance. In the categories for top operations, Dean Fisher, vice president of operations for CARSTAR Auto...
Fairview Heights, Ill.—A focus on training, cycle times and quality repairs at Perfect Finish Collision Center have led to high grades with DRPs and customers — and a big increase in work. It’s become a problem, but a good problem. An insurance partner’s latest performance survey for Perfect Finish...
Overland, Mo.—In the five years Doug Jacquot and his wife, Gail, have owned Overland’s Jammin’ J Automotive, he says he’s never sold something to someone they did not need on their car. Instead, he tries to be a problem-solver for his customers. “I take their problem and make it my problem,” he...
St. Charles, Mo.—The 34th annual AASP-MO EXCEL Automotive Trade Show & Training Conference will be Sept 18-19, at the St. Charles Convention Center, where its scheduling has gone through changes in response to attendee and exhibitor feedback. “The biggest response we received was the time it...
Troy, Mo.—Surrounded by other independent repair shops, Scott’s Auto Service differentiates itself with a simple formula: quality parts, expert diagnosis and investing in the right tools and equipment. “We can fix anything the dealerships can, supported by high-end repair diagnosis with OEM scan...
ILLINOIS Exhibitor registration for The Auto & Truck Recyclers of Illinois Convention & Trade Show is now open. The event will be Sept. 18-19, at the Hyatt Regency O’Hare, in Rosemont, and there will be a drawing for a Mexico trip for two for all that register. Attendee registration...
Edwardsville, Ill.—With the second wave of consolidation rolling across the country buying up independent shops, it may be tempting to think that MSOs, which thrive largely on their DRP relationships, could soon be the only game in town. But even industry merger and acquisitions experts recognize...
Fairview Heights, Ill.—After some 15 years in nearby Collinsville, Stone Wheel has relocated its southwestern Illinois warehouse to a facility in Fairview Heights within blocks of busy Illinois 159 and its equally busy intersection with Interstate 64. The new Fairview Heights warehouse is one of 17...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.