River Valley

From l., Owner Dave Dolphus, Parts Manager Almir Zgalj and CSR Alex Cook carry on Niebling Auto Body’s long-standing traditions while adapting for today’s market. Dolphus also credited Manager and Estimator David Beck, who was unavailable during Parts & People’s visit, with much of the shop’s continued success.
St. Louis—How does Niebling Auto Body, established in 1892, continue to remain successful with ever-changing times? “By necessity,” said owner Dave Dolphus, laughing. “We’ve always kept up with I-CAR training and, even though we’re a small shop, we invest in new technology.” In the past, Niebling...
From l., Olive–Fee Fee Autocare General Manager Dan Kuenker and Service Writers Don Doering and Andrew Moore help educate customers on diagnostic charges.
St. Louis—In his four decades in the business, Dan Kuenker, general manager of Olive Fee Fee Autocare, has seen wholesale changes in the industry; yet the basic rules of business still apply, he says: Do a good job, develop strong relationships with your customers and be honest with them. Kuenker,...
Linn, Mo.—With a variety of course options available, students at the State Technical College (STC) of Missouri can enter the workforce ready for a range of jobs in the automotive field. The Automotive Technology and Automotive Collision Technology programs have expanded in recent years at STC,...
Bloomington, Ill.—It’s been a good two years for shop owner and industry professional Russell Herman and his staff at Auto Motion, the NAPA AutoCare Center Herman owns with his wife, Shelli. Among other things, the viewers of WEEK-TV, the north-central Illinois NBC affiliate that covers both Peoria...
St. Louis—In these days of tight budgets, it’s good to see a community college give its automotive-studies program a vote of confidence by reinvesting through major upgrades in equipment and technology. So says Richard (Rick) Anthes, associate professor and department chair for St. Louis Community...
ILLINOIS Effingham became the center of Corvette country for four days in mid-September. The action centered around the 160-acre campus of Mid America Motorworks, but also involved the city of Effingham. Activities included a Welcome Fest sponsored by the Effingham Convention and Visitors bureau, a...
St. Louis—Where there’s passion, there’s often success. Behind the unassuming exterior of Rowland Collision Repair Center is a facility furnished with the latest industry equipment and staff of highly trained technicians, who tackle some of the most demanding repairs today’s vehicles present. To...
Kirkwood, Mo.—Walk into Combs Auto Service and Tire Center on Big Bend Boulevard in Kirkwood and you might notice that something is missing in the shop’s reception area: tires and displays of other parts typically found in the lobby of most auto repair facilities. The absence of those products —...
St. Charles, Mo.—With a total of 19 classes in management, collision repair, or technical categories, there was plenty of information to soak up at the Alliance of Automotive Service Providers of Missouri’s (AASP-MO) 34th annual EXCEL Trade Show & Training Conference, Sept. 18-19, at the St....
Red Bud, Ill.—In a town with a population of 3,500 that supports six body shops, Red Bud CARSTAR Collision Center finds ways to come out on top, from customer satisfaction to cycle time and well-trained staff. “We’re really saturated, but we have a fair amount of industry here which draws out-of-...

Pages

Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.