Southern California

Jan and Jim O’Neill, (front), co-owners of Chino Autotech ; their daughter, June, customer service and IT specialist; and Joe Gerardo, service writer, say customers’ online reviews frequently mention the shop’s friendliness, customer amenities and efficiency.
Chino, Calif.—Jim O’Neill, co-owner of Chino Autotech, said he is proud of the certifications the shop has earned since he and his wife Jan opened it in 1987. “The shop is an Auto Club of SoCal (AAA) Approved Auto Repair (AAR) facility, an Auto Value Certified Service Center, an ASE Blue Shield...
Jannet Malig, Director of the Advanced Transportation Technology and Energy Center (ATTE) at Cerritos College, and Eldon Davidson, director for the Center for Customized Training at El Camino College, provided details on the free alternate fuel vehicles training.
Brea, Calif.— Chapter 48 of the Automotive Service Councils of California (ASCCA) appears to have a healthy regard for the benefits of technician training and education.  As reported in the January issue of Parts & People the chapter’s final meeting of 2015 focused on free training provided by...
Rodney Pierini (l.), president and CEO of CAWA, shown with Aaron Lowe, senior vice president for regulatory and government affairs at the Auto Care Association.
Napa, Calif.—Members and supporters of the California Automotive Wholesalers Association (CAWA), which serves California, Nevada, and Arizona, assembled at the Meritage Resort in this wine country town in early February for a series of meetings attended by dozens of industry professionals. In...
Assured Performance Network has launched the Assured Performance OEM Repair Procedure Compliance app for the use of its certified shops.
Assured Performance Network, in Laguna Hills, one of North America’s largest certified collision repair network, has launched the Assured Performance OEM Repair Procedure Compliance App to document the use of OEM repair procedures for their network of Certified shops. The app automatically...
The office staff at H&H Wholesale Parts from l., Dave Borkowski, Eddie Van Daniker, President, Jim Holmquist, Bertha Ross, and Davy Moody, say customer service is a cornerstone of the company’s philosophy.
Arleta, Calif.—H&H Wholesale Parts is a family owned wholesale parts business founded by Jerry and Saralyn Holmquist in 1986. Jerry’s son, Jim Holmquist, who joined H&H fulltime in 1990 delivering parts and working in the warehouse, is now president. “The company has grown from my mom in...
Gary Todisco, owner of GTA Auto Metal Works, says it is quality work that brings his customers back.
Santa Ana, CA--Among the many photographs decorating the tiny office at GTA Auto Metal Works in Santa Ana, one stands out. It’s a signed picture of movie star Ewan McGregor, his arm around the shoulders of Gary Todisco, owner of GTA. The image commemorates the day McGregor visited GTA to collect...
Scott “Oz” Osborn, owner of Osborn’s Automotive, says he earned the AAA Approved Auto Repair (AAR) shop status by providing top-quality repairs and 100-percent customer satisfaction.
Redondo Beach, Calif.—Scott “Oz” Osborn, ASE Master L1 technician and co-owner of Osborn’s Automotive, started his automotive career in 1974 at a gas station while still in high school. “I worked the graveyard shift, cleaning floors, workbenches, and restocking shelves,” he said. “And it’s been all...
The staff at Our King Auto Repair, from l., Robert Fuentes, technician; Curt Zimmermann, owner; Carlos Montiel, technician; Lyonel Settecase, shop manager; and Efrain Aguayo, technician, combine customer service skills with mechanical know-how to increase repeat customers and ARO.
Covina, Calif.—Curt Zimmermann, owner of Our King Auto Repair, said he opened the shop at the worst possible time, but thanks to a staff of qualified technicians, and his sales and marketing background, customer retention and average repair order (ARO) are both up. “We opened the shop in September...
Randy Pickering has joined Elite as its newest business development coach
Elite in Rancho Santa Fe announced that Randy Pickering has joined the company as its newest business development coach, drawing on his 39 years of experience as a shop owner to provide one-on-one guidance to shop owners throughout the U.S. “When I asked Randy to tell me about his shops, he replied...
Sacramento, Calif.—New-car dealers in California and across the country are hiring to fill a variety of jobs thanks to a resurgence in auto sales and a strengthening economy. New-car dealerships in the state of California directly employed 113,596 people and supported another 43,347 indirect and...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.