Southern California

Assured Performance Network has launched the Assured Performance OEM Repair Procedure Compliance app for the use of its certified shops.
Assured Performance Network, in Laguna Hills, one of North America’s largest certified collision repair network, has launched the Assured Performance OEM Repair Procedure Compliance App to document the use of OEM repair procedures for their network of Certified shops. The app automatically...
Rodney Pierini (l.), president and CEO of CAWA, shown with Aaron Lowe, senior vice president for regulatory and government affairs at the Auto Care Association.
Napa, Calif.—Members and supporters of the California Automotive Wholesalers Association (CAWA), which serves California, Nevada, and Arizona, assembled at the Meritage Resort in this wine country town in early February for a series of meetings attended by dozens of industry professionals. In...
The office staff at H&H Wholesale Parts from l., Dave Borkowski, Eddie Van Daniker, President, Jim Holmquist, Bertha Ross, and Davy Moody, say customer service is a cornerstone of the company’s philosophy.
Arleta, Calif.—H&H Wholesale Parts is a family owned wholesale parts business founded by Jerry and Saralyn Holmquist in 1986. Jerry’s son, Jim Holmquist, who joined H&H fulltime in 1990 delivering parts and working in the warehouse, is now president. “The company has grown from my mom in...
Gary Todisco, owner of GTA Auto Metal Works, says it is quality work that brings his customers back.
Santa Ana, CA--Among the many photographs decorating the tiny office at GTA Auto Metal Works in Santa Ana, one stands out. It’s a signed picture of movie star Ewan McGregor, his arm around the shoulders of Gary Todisco, owner of GTA. The image commemorates the day McGregor visited GTA to collect...
Scott “Oz” Osborn, owner of Osborn’s Automotive, says he earned the AAA Approved Auto Repair (AAR) shop status by providing top-quality repairs and 100-percent customer satisfaction.
Redondo Beach, Calif.—Scott “Oz” Osborn, ASE Master L1 technician and co-owner of Osborn’s Automotive, started his automotive career in 1974 at a gas station while still in high school. “I worked the graveyard shift, cleaning floors, workbenches, and restocking shelves,” he said. “And it’s been all...
The staff at Our King Auto Repair, from l., Robert Fuentes, technician; Curt Zimmermann, owner; Carlos Montiel, technician; Lyonel Settecase, shop manager; and Efrain Aguayo, technician, combine customer service skills with mechanical know-how to increase repeat customers and ARO.
Covina, Calif.—Curt Zimmermann, owner of Our King Auto Repair, said he opened the shop at the worst possible time, but thanks to a staff of qualified technicians, and his sales and marketing background, customer retention and average repair order (ARO) are both up. “We opened the shop in September...
Randy Pickering has joined Elite as its newest business development coach
Elite in Rancho Santa Fe announced that Randy Pickering has joined the company as its newest business development coach, drawing on his 39 years of experience as a shop owner to provide one-on-one guidance to shop owners throughout the U.S. “When I asked Randy to tell me about his shops, he replied...
Sacramento, Calif.—New-car dealers in California and across the country are hiring to fill a variety of jobs thanks to a resurgence in auto sales and a strengthening economy. New-car dealerships in the state of California directly employed 113,596 people and supported another 43,347 indirect and...
Research Triangle Park, N.C. – The Motor & Equipment Manufacturers Association (MEMA) will request an explicit exemption from warning requirements for all of the aftermarket replacement and service parts included in California’s proposed reforms of Proposition 65, the Safe Drinking Water and...
The Equipment & Tool Institute (ETI) held its annual Winter Tech Week in early December. The event brings together ETI member companies from around the world to hear presentations from the staff of the Asian vehicle manufacturers. The idea is for the engineers of ETI member companies to get “...

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Parts & People

Parts & People is published monthly by Automotive Counseling and Publishing Company, Inc., a Colorado corporation, P.O. Box 18731 Denver, CO 80203, 303-765-4664. President-Lance Buchner. Founded by Lance Buchner and Dave Lucia.